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Auburn

    TES Desktop Support and Data Analyst - Auburn, United States - Auburn

    Auburn
    Auburn Auburn, United States

    3 weeks ago

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    Description

    Position Details



    Position Information

    Requisition Number
    TES2354P

    Home Org Name
    Provost & VP Academic Affairs

    Division Name
    Provost and VP Academic Affair

    Position Title
    TES Desktop Support and Data Analyst

    Estimated Hours Per Week
    30-40 per week

    Anticipated Length of Assignment
    1 year +

    Job Summary
    The Provost office at Auburn University seeks applicants for the role of a TES Desktop Support and Data Analyst. The individual selected for this rolewill assist in providing desktop support to the Provost Office IT supported departments as well as help support the OneAuburn initiative by performing data entry and Salesforce related activities.

    Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:
    • Assistance in the place of a regular employee who is absent for a specified period of time
    • Additional assistance during periods of abnormal or peak workloads
    • Assistance with special projects
    • Seasonal work
    • Emergencies
    If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

    AU student employees are not eligible for TES.

    Essential Functions
    • Ability to work independently and as a team member while interacting with endpoint clients.
    • Provide timely resolution of problems and follow up.
    • Assisting with access to the data network, wireless network, accounts, email, software, printing services, telephone systems, and web applications.
    • Assisting with Duo Multi-Factor registration, reactivation, and removal.
    • Provide end-user support and assistance while following established standards, protocols, and confidentiality.
    • Setting up new computers, smartphones, tablets, and printers/scanner then installing necessary 3rd party software and configuring those applications for use.
    • Troubleshooting and resolving problems with Windows, Mac, iOS, and Android operating systems.
    • Troubleshooting peripherals used by a computer such as a docking station, USB or network-attached printers and scanners, and other devices.
    • Provide OS, firmware, driver, and BIOS update when necessary.
    • Compiles and maintains data to support planning and program execution, as well as to assist with decision making.
    Compiles and maintains data to support planning and reporting, as well as to assist with decision making.

    Minimum Qualifications

    Education and Experience:
    Bachelor's Degree from an accredited institution with 0 years of experience.

    Or

    Associate's Degree with 4 years of experience with desktop and mobile device support, operating systems, application software.

    Or

    High School Diploma with 8 years of experience with desktop and mobile device support, operating systems, application software.

    Proficiency with tools such as: Microsoft Outlook, Microsoft Excel, Microsoft Teams, Microsoft OneDrive, Box, and Zoom.

    Desired Qualifications
    * Technology experience in ServiceNow, Salesforce, Endpoint Manager (InTune and/or JAMF), and/or Apple School/Business Manager. * Experience with IT Support in an enterprise environment. * Experience with an IT ticketing system. * Experience interfacing with senior executives. * Technical certifications such as: CompTIA A+, CompTIA Network+, CompTIA Security+, any Microsoft or Apple certifications, and/or JAMF 100 or beyond certifications.

    Posting Detail Information

    Salary Range
    $28.00/hour

    Work Hours
    7:45 a.m. to 4:45 p.m.

    City position is located in:
    Auburn

    State position is located:
    Alabama

    Posting Date
    05/17/2024

    Closing Date

    EEO Statement
    Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

    AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

    Special Instructions to Applicants

    Quick Link for Internal Postings
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