Conference Assistant - Villanova, United States - Villanova University

Villanova University

Verified Company

Villanova, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Posting Number:

T
Position Title:

Conference Assistant
Position Type:
Temp/Intern
Location:
Villanova, PA
Work Schedule:

- casual/seasonal
Approximate Number of Hours per Week

hours
Department:

508Office of Conference Services
Position Summary:
During the summer months, the Office of Conference Services (OCS) employs Conference Assistants (CAs) to work with operations and reservations functions to prepare for, set up, and aid conference, camp, and guest groups using Villanova's meeting, dining, housing, catering, and recreation facilities.

Housing and meal plan are included.

Duties and Responsibilities:

Prepare guest housing accommodations to assure Conference Services standards by distributing bed linens, blankets, towels, lined trash cans, and assorted room toiletries (soap, shampoo/conditioner, toilet paper).
Prepare rooms for guest groups to include linen exchange, checking room inventory, making beds with provided linen if applicable, etc.
Conduct breakdowns of apartments and dorms, meeting spaces, lounge spaces, and recreation spaces in accordance with Conference Services standards, by collecting bed linens, blankets, towels, lined trash cans, assorted room toiletries (soap, shampoo/conditioner, toilet paper), tables, chairs, supplies, and other materials.
Assist in the management of the checkin and checkout processes according to prescribed procedures for different locations on campus.
Conduct precheckin room inspections and do a building walkthrough with camp/meeting planners.
Prepare for guest registrations and scheduled group meetings by delivering tables, chairs, supplies, and materials and setting up rooms.
Prepare meeting spaces, lounge spaces, or recreation spaces to assure Conference Services standards and meet group specifications and setup requirements.
Prepare registration materials (including room assignments, wildcards, keys, etc.) in advance of group arrivals and staff scheduled registration activity, as well as afterhours registration as assigned.
Staff the Conference Service Desk on a scheduled basis; tasks include answering the telephone and assisting guests according to need by providing campus and local information, assisting with lockouts, processing maintenance requests, preparing and processing walkthrough and assessment sheets, managing lost & found items, and performing all clerical tasks.
Data entry and reporting as assigned by Pro-Staff, using proprietary Conference Services software. Participate in pre/postseason apartment and dorm setup, breakdown, and room assessments and complete all necessary forms.
Communicate regularly with guests. Solicit information from guests about problems. Follow up with resolutions to the problems and/or refer guests to the appropriate department if further followup is necessary.
Staff fitness center during given hours and conduct the appropriate closing procedure. |

Minimum Qualifications:

High School Diploma
Completes assigned job tasks, Reliability, Attention to detail, Verbal communication skills, Adaptability, Team player, Enthusiastic, Responsible
Basic familiarity with tablets and laptops

Preferred Qualifications: