Customer Service Agent - Lancaster, United States - Lift-All Company

Description

Lift-All Company, a national
manufacturer of material handling products,
located in Landisville PA is looking for an experienced
Customer Service Agent to provide excellent customer service while responding to inquiries, preparing price quotations and entering orders.

We are working remotely (Monday & Friday) and in the office (Tuesday, Wednesday & Thursday). Training will take place in person and remotely.

Skills and Requirements include:

• Three or more years of customer service experience, preferably in a manufacturing environment.
• Strong verbal and written communication with ability to communicate detailed/complex information with customers, vendors and internal business associates.
• Demonstrate professional demeanor, reliability and integrity when handling inquires from customers and communicating with internal staff including production scheduling, invoicing and vendors.
• Independent judgment, analysis and problem solving skills are required to organize, prioritize and process quotes and sales orders.

Lift-All Company Inc provides a competitive pay and benefits package including vacation, 401K, profit sharing, health, dental, vision and life insurance.

A full job description follows:

Job Title:
Customer Service Agent, CSA


Reports To:
Customer Service Manager


FLSA Status:
Non-Exempt


SUMMARY:

Respond to customer and salesmen inquires for quotations, orders, expediting, sourcing of products, special pricing, maintain profiles and updated information in system and any discrepancies in pricing and product for orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Respond to customer or outside sales requests for price quotations on both standard and nonstandard items using both system pricing or special pricing when required and approved within parameters.
• Enter orders for standard items and nonstandard items using the system correct kits and part numbers. Schedule orders to achieve results required by customer and plant production for both material and lead times assuring timely shipments.
• Assist customers with product and technical assistance, order returns, credits, expediting of orders, checking stock status using the system to achieve these requests.
• Achieve and maintain rapport with customer, salesmen, manufacturing plants and other department workers (Engineering, Marketing etc.) to provide best possible service.
• Report customer's issues i.e. opportunities, threats, problems, with appropriate salesman and CSM along with sharing information with CSA department to help keep all informed.
• Source both standard and nonstandard items from vendors with the assistance of the purchasing department when required for best possible price and availability to meet the customer's requirements on price and delivery when required.
• Enter, update, and follow up on quotes. Report any system pricing problems or low margin sales to the Customer Service Assistant Manager and/or Customer Service Manager for verification or adjustments when required.
• Upsell and promote new and existing products via customer e mail or phone call.
• Ensure customer profiles, assuring customer comments and default comments are correct and kept up to date.
• Research discrepancies in short paid invoices and takes the necessary actions to resolve with customer and accounting department (back up). Assist CS Clerical Assistant with when needed.
• Perform other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED) AND three or more years of customer service experience OR two or more years of formal training/education beyond High School (GED) and two or more years of customer service experience.

Demonstrated competency in the use of office equipment and computers for keyboarding, data entry and retrieval of information, including Microsoft office software (word, excel, etc).

REASONING ABILITY:
Ability to work in an environment with frequent interruptions.

Able to solve practical problems and deal with a variety of concrete variables in situations where standardization in procedures exists.

Ability to interpret a variety of instructions furnished in written, diagram or in schedule form.


COMMUNICATION SKILLS:
Ability to listen and understand others, explain and convey detailed information to others verbally and in writing. Ability to read and interpret documents and mechanical drawing. Ability to negotiate terms, pricing and delivery based on company policies, production needs and customer requests.


PHYSICAL DEMANDS:
Reasonable accommodations