- Works directly with the Ops Manager and Security Supervisor to perform day of show duties
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of Music Hall amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Suggestive selling of all venue products and services when applicable
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Leads all pre-shift meetings prior to start of shift
- Communicate to M.O.D. any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- Responsible for completing incident reports and collecting witness statements
- Assist MOD with all ejection logs and incident reports
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
- Experience in a live music environment
- College diploma in related field
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing and working on your feet
- Must be able to lift or move up to 40 lbs using proper lifting techniques
-
Security/Event Staff- The Bell House
3 weeks ago
Live Nation Entertainment New York, United StatesLive Nation Entertainment - JobID: JR-66789 [Security Guard] As a Security Guard at Live Nation, you'll: Circulate among guests and/or employees to preserve safety, order and to protect the venue property; Monitor and authorize entrance and departure of employee, guest, and other ...
-
Locum Physician
4 days ago
LocumTenens Newark, United States Full timeA community hospital is seeking an anesthesiologist for locum tenens coverage. · Be sure to hit up the Liberty Bell and Independence Hall on your assignment. Philadelphia, Pennsylvania is home to some of the most historic sites as well as the classic Philly cheese steak · This po ...
-
Bell Person
1 week ago
Hersha Hospitality Management, LP New York, United StatesOverview · Opportunity: Bell Person · Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. · Your Growth Path · Bell Captain or Guest Service Agent - Concierge or Guest Servi ...
-
Multi-Site General Manager, Multifamily
1 week ago
Brookfield Properties New York, United StatesMulti-Site General Manager, Multifamily page is loaded **Multi-Site General Manager, Multifamily** · **Multi-Site General Manager, Multifamily** · locationsBrooklyn, New York · time typeFull time · posted onPosted 8 Days Ago · job requisition idR · **Location** · One Blue Sli ...
-
Front Desk Supervisor
2 weeks ago
Soho House New York, United StatesThe Role... · The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our H ...
-
Front Desk Manager
1 week ago
Sonesta International Hotels Corporation New York, United StatesJob Description Summary · Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel ...
-
Overnight Front Desk Agent
1 week ago
Soho House & Co. New York, United StatesJob Description · Job DescriptionThe role... · At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agen ...
-
Front Desk Manager
1 week ago
Sonesta International Hotels New York, United StatesJob Description Summary · Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel ...
-
Porter
2 weeks ago
Project Find New York, United StatesJob Description · Job DescriptionSalary: $28.78 Per Hour · Company Description: · Project FIND's mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates t ...
-
Operations Manager
2 weeks ago
Rebel Hospitality New York LLC New York, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Operations Manager
2 weeks ago
Hilton NY Fashion District New York, United StatesJob Summary: · This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned ...
-
Front Office Coordinator
2 weeks ago
Lotte New York Palace New York, United StatesJob DescriptionAssist the Director of Front of the House in the administrative duties of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants) · Assist with ...
-
Front Desk Team Member
3 weeks ago
EQX Hotel Management LLC New York, United StatesJob Description · Job DescriptionOur Company · Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels ...
-
Director, Human Resources/Recruiting
3 weeks ago
Freedom Capital Markets New York, United StatesPosition Overview · Freedom Capital Markets (FCM) seeks a dynamic and detail-oriented Director of Human Resources and Recruiting to join our team. The ideal candidate will demonstrate strong initiative and be able to work under pressure. You will also create strategies, includin ...
-
Front Office Coordinator
3 weeks ago
LOTTE New York Palace New York, United StatesAssist the Director of Front of the House in the administrative duties of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)- Assist with blocking rooms ...
-
Guest Services Agent
3 weeks ago
Resorts World New York New York, United StatesResponsible for providing quality guest service as it pertains to checking in/out of hotel guests; to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures. As such ...
-
Front Office Manager
2 weeks ago
LOTTE New York Palace New York, United StatesAssist the Director of Front of the House in the management and supervision of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)- Assist with blocking r ...
-
Bell Person
3 weeks ago
Moxy NYC Downtown New York, United StatesOverview: · **Opportunity: Bell Person** · Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. · **Compensation**: $17/hr · **Your Growth Path** · Bell Captain or Guest Serv ...
-
Assistant Front Office Manager
1 month ago
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station New York, United States Full timeJob SummaryThe Assistant Front Office Manager is responsible for ensuring the operation of guest services and bellmen services in an attentive, friendly, and efficient manner, providing all guests with quality service prior to and throughout their stay while maximizing room reven ...
-
Assistant Front Office Manager
2 weeks ago
Hotel Talent NYC New York, United States**_Come lead a great TEAM, phenomenal team_**: · **Job Summary** · The Assistant Front Office Manager is responsible for ensuring the operation of guest services and bellmen services in an attentive, friendly, and efficient manner, providing all guests with quality service prior ...
Operations Supervisor- The Bell House - New York, United States - Live Nation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job SummaryWHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.
From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales..
we foster a fun and upbeat work culture with no shortage of opportunities.With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support..
it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care".
We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.
Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on
.
WHAT THIS ROLE WILL DO
WHAT THIS PERSON WILL BRING
Required:
Preferred:
Physical Demands/Working Environment:
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside ofColorado will not necessarily receive the same compensation.
Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.The expected compensation for this position in NYC is:
$20.00 USD - $25.00 Hourly
The expected compensation for this position in Westchester is
$ $25.00 Hourly
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation.
Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation.
Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.
In compliance with the Westchester County , a potential new employee's salary history will not be used in compensation decisions.About Us
Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing.
Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going.Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000.
For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest.
We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development.
Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.