Jobs

    Retail Supervisor 1913 - Bloomington, United States - Heartland Bank and Trust Company

    Heartland Bank and Trust Company
    Heartland Bank and Trust Company Bloomington, United States

    2 weeks ago

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    Paid Work
    Description

    This job was posted by : For more
    information, please see:

    Position Summary

    At Heartland Bank, Retail team members are essential to our success. We
    are committed to providing excellent customer experiences and have a
    passion for building relationships. Heartland Bank supports career
    growth opportunities and a healthy work life balance. As a member of our
    team, you will feel respected, valued, and have an opportunity to
    contribute to the companys success.\
    \
    The Retail Supervisor is a frontline leadership position with a growth
    opportunity to management. This position serves as a role model and
    mentor, ensuring optimal customer experiences, efficient operations, and
    support of bank initiatives within the branch.

    Essential Job Functions include but are not limited to:

    • Demonstrate an excellent customer experience, engaging customers by
      name, in a friendly professional manner.
    • Guide retail staff through frontline training to follow policies and
      procedures, promote compliance with auditing standards, and
      demonstrate sound judgement to minimize the risk of fraud.
    • Coordinate and perform retail duties as needed including customer
      transactions, opening and servicing deposit accounts, and consumer
      lending.
    • Demonstrate and share advanced knowledge of branch operations, bank
      products and services.
    • Schedule retail team to maintain optimal coverage and standards of
      service.
    • Perform essential activities to meet established goals.
    • Exercises independent judgement and proactively seeks solutions.

    Core Essential Job Requirements

    • All employees must be able to interact in a friendly and courteous
      manner with customers and coworkers in order to foster a positive
      environment of mutual trust and respect.
    • Maintain confidentiality of all customer and employee information
    • Demonstrate attention to detail and produce accurate, high-quality
      work
    • Produce an amount of work that meets or exceeds job expectations
    • Fully utilize systems, tools, training and resources provided to
      maximize potential
    • Accept feedback and redirection politely and professionally
    • Assist other departments as needed
    • Demonstrate regular attendance and punctuality
    • Positively represent and promote the Company within the community
    • Make calls on customers and non-customers to develop new business
      and to enhance relationships with existing customers
    • Participate in various professional associations (exempt-employees)
      and community activities to support the Company\'s mission and
      vision and to further personal development

    Other Job Requirements

    • Participate in various retail and bank projects as necessary.

    Education and Experience Requirements

    • Associate\'s Degree preferred or equivalent combination of education
      and experience
    • 2+ experience in Banking, Sales/Marketing, Retail, Sales
      Associatepreferred or equivalent combination of education and
      experience
    • Must comply with all requirements of the SAFE Act and obtain a
      Unique Identifier from the NMLS

    Physical Requirements

    • Regularly:Standing,Talking,Hearing,Feeling/Touching, andVision -
      close, peripheral, depth, ability to adjust focus
    • Frequently:Walking
    • Occasionally:Sitting,Climbing and/or balancing,Reaching - with arms
      and hands, andStooping, kneeling, crouching, and/or crawling

    Heartland Bank and Trust Company is an Equal Opportunity Employer,
    including disability/vets.


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