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    3PL Customer Service Supervisor - Louisville, United States - CoverMyMeds

    CoverMyMeds
    CoverMyMeds Louisville, United States

    3 weeks ago

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    Description

    Effective Date: February 22, 2017

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    3PL Customer Service Supervisor page is loaded **3PL Customer Service Supervisor**

    **3PL Customer Service Supervisor**

    locationsUSA, TN, LaVergneUSA, KY, Louisville time typeFull time posted onPosted 3 Days Ago job requisition idJR **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

    **Position Description**

    Responsible for supervision of customer service agents; recruit, mentor and develop customer service agents by cultivating an environment of collaboration and independence; encouraging and empowering agents to deliver world class customer service. Professionally and effectively interface with internal and external customers, along with cross-functional departments.

    **Key Responsibilities**

    Responsible for customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

    First point of contact for handling complex and escalated internal and external customer complaints and/or issues.

    Responsible for reviewing data for direct reports to determine customer service outputs, as well as maintaining accurate records and documents.

    Responsible for meeting customer service financial objectives by managing and tracking budget expenses for overtime and office supplies.

    Schedule and facilitate regular monthly meetings with direct reports; one on ones, corporate communications and internal department initiative/directives. Participate in leadership communication meetings as mandated.

    Have a working knowledge of processes, tools and technology agents utilize daily

    **Minimum Requirements**

    3+ years customer service experience and demonstrated leadership skills

    **Critical Skills**

    3+ years customer service experience

    Intermediate proficiency with MS Office

    **Additional Knowledge & Skills**

    Workforce Management experience preferred

    Verint experience preferred

    Cisco experience preferred

    Leadership

    Strategic thinker

    Strong client-facing and communication skills

    Working knowledge of customer service policies, practices and systems

    Strong problem solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions

    Professional communication; strong written and verbal communication skills

    People skills

    Energetic self starter with attention to detail

    **Education**

    2-year degree in business or related field or equivalent experience

    **Location**

    LaVergne, TN OR Louisville, KY

    Role will be remote however will travel to LaVergne, TN a few times a year

    **Schedule**

    10am - 7pm CST flexible

    **McKesson is an Equal Opportunity/Affirmative Action employer.**

    All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

    McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

    Current employees must apply through the internal career site.

    **Join us at McKesson**

    " by Glassdoor, a by FORTUNE, and our employees .

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