- Each customer interaction focuses around energy efficiency
- You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Each call can be a different utility customer and require a different type of service
- Wide range of support scripts – verbatim, talking points, or simple usage guides
- Some programs utilize chat/email interactions with customers
- Personal performance data and progress accessible in real time
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- "How can I help you?" attitude
- We provide a laptop, software, and all necessary equipment
- Home Internet requirements:Internet speed that meets our minimum standard:10 Mbps upload / 20 Mbps download / 99% latencyGoogle: 'free speed test' if you are unsureAbility to hardwire internet, plug directly into router
- Environment:Dedicated home office space, free of personal disruptionsTwo power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
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Remote Energy Efficiency Customer Support Specialist - Pennsylvania, United States - Clearesult
Description
Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.Additionally, you will enjoy:
•Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
•401(k) with company match
•Paid vacation, sick, personal and parental leave time
•Paid Volunteer Time: giving back to our communities is important to us
•Employee Recognition Program – convert your recognition points into gift cards
•Employee Assistance Program – offers benefits to help you manage daily responsibilities
•Access to on-demand training courses to advance further in your career
Job Description
This position is remote and can be located anywhere in the US.
We are looking for a talented individual...
To join our team as an Energy Efficiency Customer Support Specialist This isn't your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change
How we're different...
What you can apply Day 1...
Exciting candidates have...
Remote Work Requirements:
Compensation:
$17 / hour + $65 / month internet stipend
Compensation Range
Currency
Type
HourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
Additional Job Description
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Accommodations are available for unvaccinated candidates.
