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    Concierge Coordinator - Scottsdale, AZ, United States - AAM1

    AAM1
    AAM1 Scottsdale, AZ, United States

    4 days ago

    Default job background
    Full time Tourism / Travel / Hospitality
    Description

    Responsible for providing personalized customer service at an on-site community by assisting with all residents inquires, including being the first point of contact for resident's requests and/or concerns, and facilitating various services to enhance the lifestyle of the residents.


    Position Responsibilities:
    Responsible for being an ambassador for the community with knowledge of community specifics, including Community Rules. Will work with the Community Management team to provide community information and assist residents.
    Display a professional, dynamic, and customer-focused personality to residents, guests, and vendors.
    Provide services to absentee homeowners, including house checks and starting cars, upon request.
    Maintain and update resident's contact information in Building Link.
    Utilize Building Link to report maintenance work orders when reported by residents directly to concierge staff.
    Utilize Building Link to reserve amenities and elevators when reported by residents directly to concierge staff.
    Manage up to 300 package deliveries per day, including scanning them into inventory. In some cases, package delivery to buildings or individual units may be required of staff.
    Management of phone calls, emails, and in-person visits by residents, guests, and vendors.
    Other administrative duties as directed by the Community Manager.

    Knowledge, Skills and Abilities:
    Excellent verbal and written communication skills.
    Ability to remain professional and calm within a busy work environment.
    Ability to multitask while staying focused and detail oriented.
    Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
    Exceptional organization skills.
    Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
    Ability to interact and work positively and effectively with residents and staff at all levels.
    Ability to deal with customer service requests in a professional and timely manner.
    Ability to work collaboratively and cooperatively within staff and residents.
    Physical Demands &

    Work Environment:
    Position involves sitting, standing, and movement throughout the day.
    Utilizing a computer and other office equipment in an office setting.
    Flexible availability to work evenings, weekends and holidays as needed.
    Experience
    Required

    2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working within a Hospitality/Customer Service role.

    Strong administrative experience. Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately. Valid driver's license.
    Education
    Required
    High School or better
    Behaviors
    Preferred

    Detail Oriented:
    Capable of carrying out a given task with all details necessary to get the task done well

    Enthusiastic:
    Shows intense and eager enjoyment and interest
    Motivations
    Preferred
    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Self-Starter:
    Inspired to perform without outside help
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