Junior IT Engineer providing IT support at the first level" - Blue Clay Farms, NC, United States - Terra Nova Group
Description
What to expect at Blue Clay Farms, NC?- You will be the first point of contact for employees seeking technical support via phone or the ticketing system
- You will handle remote troubleshooting through diagnostic techniques and relevant questions
- You will determine the best solution based on the problem and details provided by the user and guide employees through the problemsolving process
- You will provide detailed information about IT products or services
- You will document all steps, events, and the solution to a problem
- You will relay feedback or suggestions from employees
- You will identify potential improvements to procedures and processes
What should you bring?
- You have completed education or a degree in IT or have proven technical skills equivalent to a degree
- Ideally, you have previous experience as a helpdesk technician or in another customer support role
- You work with a positive and friendly attitude and have good communication skills
- You are customeroriented and have patience when dealing with difficult customers
- You have strong problemsolving and analytical skills
- You have good to excellent German and English language skills, both written and spoken
What do we offer you?
- Challenging and responsible tasks and exciting projects
- Diverse career and development opportunities in an international company
- Intensive training
- Permanent position within an ambitious team with flat hierarchies and open communication
- Attractive and modern work environment
- Best worklife balance through flexible working hours and home office options
- Company
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