IT Support Engineer - Lantry, United States - Sapphire Solutions

Sapphire Solutions
Sapphire Solutions
Verified Company
Lantry, United States

1 month ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

We are a technology-driven and highly innovative service provider for industry-independent business processes. We operate our own IT service centers and offer intelligent services with the highest level of automation based on our self-developed AI platform EMMA. In addition, we support our clients in successfully transforming their businesses to digital processes. Together with renowned universities, colleges, and research institutions, we develop state-of-the-art AI technologies.

What to expect from us

As part of our innovative evocenta team, which ensures the provision of IT support services for our clients with up to users, you will work on challenging IT projects as part of our managed service. Of course, you will also benefit from our company benefits, such as access to exclusive employee discounts, free drinks, and fresh fruit.

Your tasks

  • Comprehensive processing of customer/user requests (incidents, service requests) from acceptance to complete problem resolution for a large German corporation.
  • Proactive communication with users about all relevant service events, actions, and changes.
  • Handling/use of IT systems and peripheral devices.
  • Monitoring and improving service quality and adapting service documentation to ensure accuracy and continuous updating of technical knowledge within the knowledge management system.
  • De-escalation of conflict situations.

Your profile

  • You have successfully completed your IT training, for
More jobs from Sapphire Solutions
See all jobs of Sapphire Solutions