Public Authority Office Assistant Ii - San Bernardino County, CA, United States - San Bernardino County

San Bernardino County

Verified Company

San Bernardino County, CA, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Job:

The Payroll and Provider Service Units process approximately 12,000 phone calls per year from IHSS providers.

Duties may include, but are not limited to, the following:

Collects, enters, processes, sorts and tabulates information according to departmental process and procedures.
Process accurately provider enrollment packets and employment verifications.
Maintain the security and confidentiality of provider records in the database as well as hard copy files.
Assist with training activities for consumers and providers which include maintaining and updating training materials, creating training documents, assisting in recruitment of attendees, and updating training information line; assist with orientation including: checkin and checkout, as well as putting orientation material together.
Prepare, compose, and type or assemble a variety of information into proper form from outline instructions or established procedures.
Prepare statistical reports on program productivity and service.
Assist the Registry Specialist with information sessions and recruitment.
Requests and accepts records and other information from a variety of sources; inputs and maintains data into various database programs; posts information from various reports and documents to appropriate records; audit and verify documents and other records for a variety of purposes to include accuracy, legality and consistency.
Operates a variety of office equipment such as computer terminals, calculators, fax, copier, information and image management systems, copiers, sorters, viewers and other office machines to enter and retrieve data, produce and/or process, materials to include correspondence, memoranda, reports, numeric data, requisitions, tabulations and statements.
Perform mathematical calculations; assembles, tabulates and compares financial and other data; and compiles a variety of data to include statements, claims, reports and payroll data.
Schedules appointments and meetings for individuals and groups; notify attendees and prepare meeting material(s); records meeting results.
Assists in the training of other staff members as needed.
Store and distribute office supplies; and keep a record of supplies needed, received, and issued.
Receives, sorts and distributes mail.
Perform special projects and other duties as assigned.
Provide backup, vacation coverage and temporary relief as required.

NOTE:
These are contract positions for the Public Authority. Incumbents will not attain status as County employees.

THE DEPARTMENT
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CONDITIONS OF EMPLOYMENT

Travel:
Must be able to travel occasionally to different locations throughout the County.

At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Background:

The applicant must clear a DOJ background for criminal offender Record information (CORI) access with three (3) months of hire date or will be terminated.

Minimum Requirements:

Experience:
One (1) year (full-time equivalent) of clerical experience in an _office environment_.

Duties must include a variety of office clerical tasks such as public contact, computer usage, typing, filing, routine clerical tasks, and data entry.

Desired Qualifications:

Experience in a California Public Human Services Program (i.e., Public Authority, Transitional Assistance, Children and Family Services, Aging and Adult Services, Child Support, or Preschool Services) is highly desirable.
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Must be able to calmly attempt to resolve and de-escalate any issues. Interact with customers to provide and process information in response to inquires. Ability to stay composed and objective.

Applicants who have
experience working in a confidential environment and general knowledge of elderly and disabled home care needs and issues are encouraged to apply.

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Computer Experience managing and maintaining a computer database and Windows operating systems is desirable.

Selection Process:

EEO/ADA:

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.