Head of Client Success - Mansfield, United States - Ninety

Ninety Mansfield, United States

4 weeks ago

Description

Job Description

At Ninety, we're relentlessly focused on building great companies.

Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive.

Our best-practices based platform not only simplifies the hard work associated with building great organizations but organizes, stores, and makes easily accessible all the associated information.

As Ninety continues to experience exceptional growth, we are looking to bring on a Head of Client Success who will be responsible for ensuring satisfaction through all stages of the client journey, and who will report to the Chief Revenue Officer. The Head of Client Success owns the Onboarding, Client Management, and Support functions, with the responsibility of building our Professional Services and Community functions as well.

To be successful in this role, you must have:

10+ years in client success.
Experience leading a Client Success team with a SaaS high-growth company going from approximately $30m to $100m.
Experience in a low MRR client base, with pooled and dedicated CSM models.
Experience owning Onboarding or related functions.
Excellent leadership and coaching skills.
Reliable internet and phone connection.
Ability to manage time effectively, work independently and be self-motivated.

Your Key Responsibilities:

Lead vision and strategy for pre-sale, onboarding, management and support client touch points.
Work with other senior leadership team members to drive specific initiatives forward and maintain a client-centric organization.
Work with marketing and product to ensure we are building high trust relationships with all of our clients, and client feedback systems are delivering insights to the company.
Monitor KPIs for each CS team, identifying and resolving issues/opportunities.
Ensure processes are 80% strong across the department.
Collaborate with Head of Partnerships and Rev Ops leads to ensure Growth pods are operating well and have the resources they need.
Leading and coaching: Build the team capabilities and capacity.
- Leading 3 teams of Onboarding, Client Success Management, and Support.
Building and scaling additional core functions of Professional Services and Community.

What Success Looks Like:

60% penetration rate among owned clients
70% win rate
Less than 9% user and logo churn
90%+ CSAT (Support)
80%+ of clients are healthy
120% NRR

Preferred Qualifications:

Experience scaling a department from ~30 to 100+ team members.
Experience leading teams in HubSpot, Gainsight, or Intercom.
Data-oriented leader

About Us as an Employer:

Ninety's focus on helping organizations focus, align, and thrive isn't just for our clients. We also believe deeply in helping our employees flourish. At 90, we focus on attracting, developing, and retaining our kind of great people. How?
- We believe in Work From Anywhere, giving our employees the freedom and flexibility to work from wherever they need to live their best life.
- As-needed vacation. Don't worry about punching the clock or losing days.
- Health and Dental insurance with employer contribution toward premiums
- Employer Paid Life insurance and Long Term Disability Coverage
- HSA, FSA, and DCFSA accounts available.
- Productivity/Wellness allowance.
- Generous Paid Parental Leave
- Professional development allowance.
- Technology allowance.
- Company gatherings with travel allowance.
Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community.
Our values:

G...Get Smart Stuff Done

T...Teamwork

R...Resilient

I... Inquisitive

B...Best

E...Extra Mile

The "Seat" we have open

Once we are confident we have someone who is a great core-value fit and well suited for the seat they are in, we provide a high degree of autonomy so they can master their seat leveraging their Unique AbilitiesTM and then take on more and more responsibility.

If the above sounds appealing to you, we invite you to apply and see if you are well suited to help us help companies achieve real, healthy, and sustainable growth

x1MG77w4wB

Client Success Specialist

2 days ago

Inhabit Sandy, United States

About Inhabit · Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and indus ...
Client Success Associate

2 weeks ago

Morgan Stanley Sandy, UT, United States

We know a lot about investing and are certain there's no better investment a company can make than in its employees · People don't just drive a company; they are the company · So, when people work at their best, companies do too · Morgan Stanley at Work, a division of Morgan Stan ...
Marketing Operations Manager

3 weeks ago

Ninety Mansfield, United States

Job Description · Job DescriptionAt Ninety, we're relentlessly focused on building great companies. · Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. · Our best-practices based platform not only simplifies ...
Technical Recruiter

4 weeks ago

Selectek, Inc. Kennesaw, United States

Judging others isn't always a bad thing — at least not when you're responsible for identifying the best and brightest, attracting them to a role they'll thrive in, and getting the right people in the right seats. · Are you an excellent judge of character? · Do you pride yourself ...
Net Developer

6 days ago

Matlen Silver Kennesaw, United States

Location: Onsite 3 days a wk; Hybrid – Office location is Kennesaw GA · Required Pay Scale: $65-70hr W2 · ***Due to client requirements this role is only open to USC or GC candidates*** · Summary · Develops, enhances, tests, supports, maintains and debugs software applications th ...
Project Manager

1 week ago

Platinum Enterprise Solutions, Inc. Kennesaw, United States

Project Manager (Mergers and Acquisitions) · Job Location- Kennesaw, GA · Contract · Client has an excellent opportunity for a Marine Project Manager to join their Marine team in Kennesaw, GA. This position will directly support the Marine Project Management Office (PMO) initiat ...
Account Executive

1 week ago

Goosehead Insurance Agency Kennesaw, United States

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients ...
Project Manager

1 week ago

Akkodis Kennesaw, United States

Akkodis is seeking a Governance and Change Management Project Manager for a contract with a client located in Kennesaw, GA. · Pay/Salary Range: $ /hr W2 ONLY · 12-Month Contract- possibility of extension or perm. · Hybrid schedule- onsite 3 days a week, remote 2 days a week. · D ...
Information Technology Business Analyst

1 week ago

BCforward Kennesaw, United States

BCforward is currently seeking a highly motivated IT Business Analyst for an opportunity in Kennesaw, GA · Position Title: [IT Business Analyst] · Location: [Kennesaw, GA] · Anticipated Start Date: [ASAP] · Please note this is the target date and is subject to change. BCforward w ...
Part Time Licensed Talk Therapist

4 days ago

Thriveworks Kennesaw, United States Part time

Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Kennesaw, GA. · Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful l ...
Certified Personal Trainer

2 weeks ago

YouFit Kennesaw, United States

Job Details · Job Location · 7364 Kennesaw Cherokee - Kennesaw, GA · Position Type · Part Time · Description · Your purpose: · You will work closely with each client, complete 30-minute training sessions based on clients' goals & capabilities, document the client's journey ...
Marketing Executive

1 week ago

Breakwater Roofing and Restoration, Inc. Kennesaw, United States

We're in search of a dynamic marketing coordinator to support our staff in accomplishing our marketing objectives. An excellent fit for this position is a team player who is a dynamic thinker with creative ideas. We welcome applicants with excellent project management skills, a k ...
Account Executive

2 days ago

eBryIT Kennesaw, United States

POSITION SUMMARY: · This position is directly responsible for new sales, business development, and image and awareness · building within a given territory and for the development of referral relationships within the business community. · This position primarily sells hardware, ...
Branch Manager Kennesaw, GA

3 hours ago

Usanova Kennesaw, United States

**NOVA Engineering and Environmental, LLC (NOVA)** has an immediate opening for the branch manager of our Kennesaw, Georgia office. The Kennesaw location is where NOVA was founded over 25 years ago and is NOVAs largest branch, with nearly 150 employees. This office includes five ...
Branch Manager Kennesaw, GA

1 week ago

Usanova Kennesaw, United States

**NOVA Engineering and Environmental, LLC (NOVA)** has an immediate opening for the branch manager of our Kennesaw, Georgia office. The Kennesaw location is where NOVA was founded over 25 years ago and is NOVAs largest branch, with nearly 150 employees. This office includes five ...
Hybrid Senior Tax Manager

2 weeks ago

Jobot Kennesaw, United States

A great opportunity to join a growing Accounting Firm that is offering multiple bonus's per year & flexible schedule This Jobot Job is hosted by: Lauren Lehman Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $140,000 - $160,000 per ...
New Graduate- Fire Protection Engineer

1 day ago

Enercon Services Kennesaw, United States

Overview: · Why work for ENERCON? · At ENERCON, we are more than just an engineering and environmental services firm we are pioneers of innovation, driving efficiency and sustainability in the energy, power, and technology industries. Our vibrant culture is shaped by our unwave ...
Territory Sales Representative

2 weeks ago

NorthPoint Search Group Inc Kennesaw, United States

Outside Sales Representative/Account Manager Territory Sales Representative calling on multiple vertical markets to include, education, law enforcement, fire/EMS, corporate offices. · You will travel within the territory as needed, with overnights anywhere from 1-2 days a week d ...
Technical Specialist

4 weeks ago

Enercon Services Kennesaw, United States

Overview · ENERCON serves several markets throughout the energy sector, including data centers, mission critical facilities, the federal government, industrial, nuclear power, power delivery, grid infrastructure, power generation, and renewable energy. · Due to continued growth ...
Licensed Massage Therapist

3 weeks ago

Balanced Body Wellness Centre LLC Kennesaw, United States

Licensed Massage Therapist · Position Overview · We are looking for massage therapists who specialize in rehabilitative, neuro-muscular, pre-natal, and deep-tissue massage techniques. Prefer certifications in, or be willing to learn cupping, Gua sha, neuromuscular therapy, spor ...