Call Processing Representative - San Ysidro, United States - Zodiac Solutions

Zodiac Solutions
Zodiac Solutions
Verified Company
San Ysidro, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Note - Experience required: 1 year of healthcare exp or 1 year in a call center, front desk, receptionist, admin assistant or a combo of equal to 1 yr.

Position Summary:


  • Today the call center is the primary point of contact to our 25 clinics throughout San Diego County, 400
  • Providers and over 42 programs. It is our goal to provide exceptional customer service in a courteous,
  • Professional manner, demonstrating a high level of commitment to our mission and values. Under the
  • Direct supervision of the call center management, you will be part of a dedicated team that is passionate
  • And motivated to improving the overall health of the communities we serve, one call at a time; you will
  • Work collaboratively to ensure the department meets performance goals, while demonstrating
  • Compassion, respect, empathy and integrity in every call you complete with our patients and customers.

Essential Functions of the Job:


  • Efficiently and actively provides excellent customer service by properly greeting,
  • Listening, assisting, closing each call in a pleasant, professional and helpful
  • Manner.
  • Ownership of solutions and accurately identify the needs of each of our patients
  • Assist patients with scheduling appointments, rescheduling or cancelling appointments, and
  • Completion of preregistration items as necessary following the patient appointment scheduling
  • Guidelines.
  • Demonstrates knowledge and understanding of San Ysidro Health services and programs.
  • Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a
  • Fastpaced, high call volume and workload environment.
  • Ability to maintain composure when confronted with fastpaced and stressful situations
  • Adheres to productivity and quality assurance requirements for the department with emphasis in
  • Attention to detail to avoid errors.
  • Complete required training on policies and procedures including but not limited
  • To: customer service, registration of patients, phone etiquette and appointment
  • Scheduling.
  • Adheres to San Ysidro Health's and department's attendance and punctuality
  • Policies and practices.
  • Additional Duties and Responsibilities:
  • Assists in maintenance of department equipment and supplies.
  • Follows established departmental policies and procedures, objectives, quality assurance
  • Program, safety, environmental and infection control standards.
  • Enhances professional growth and development through participation in educational programs,
  • Current literature, inservice meetings and workshops.
  • Attends meetings as required and participates on committees as directed.

Job Requirements:


  • Education Required (Minimum level of education):
  • High School Diploma or GED equivalent.
  • Certifications/Licenses Required:
  • Preferred: Relevant medical certification or licensure.
  • Experience Required (Minimum level of experience):

Required:


  • 1year of healthcare experience, or
  • 1year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year,
- or

  • Or successful completion of an externship program with San Ysidro Health
  • Verbal and Written Skills Required to perform the Job:
  • Excellent English communication skills.
  • Technical Knowledge and Skills Required to Perform the Job:
  • Working knowledge of Microsoft Windows OS, MS-Office telephone devices and voice mail. Must have the
- ability to type 40WPM. Experience with Epic and Dentrix strongly preferred.

  • Equipment Used: PC systems and peripherals, multikey telephone devices, centralized telephone
- console and other office equipment as applicable.

  • Working Conditions and Physical Requirements:
  • Prolonged periods of sitting, keyboarding, and use of computer mouse. Push/pull up to 10 Ibs. Normal
- business hours, evenings, and weekends. (Holiday schedule determined by administration).

  • Universal Requirements
  • Pre employment requirements include I9, physical, positive background and reference check results,
  • HIPAA/Compliance
  • Maintain privacy of all patient, employee and volunteer information and access such information
- only on a need to know basis for business purposes.

  • Comply with all regulations regarding corporate integrity and security obligations. Report
- unethical, fraudulent or unlawful behavior or activity.

  • OSHA Compliance
  • Comply with all regulations and required schedules regarding OSHA training.
  • PPD Compliance
  • Required health screening to be performed annually.
  • Policies and Procedures Compliance
  • Responsible for following all San Ysidro Health policies and procedures.

Tipo de puesto:
Temporal, Por contrato


Sueldo:
$ $28.00 la hora

Horas previstas: 40 por semana


Lugar de trabajo:
Empleo presencial
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