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Service Dispatcher - Dallas, United States - Facility Solutions Group
Description
Service Dispatcher (Dallas)Job Details
Level
Experienced
Job Location
30 - Dallas - DALLAS, TX
Remote Type
N/A
Position Type
Full Time
Education Level
High School
Salary Range
Undisclosed
Travel Percentage
None
Job Shift
Day
Job Category
Admin - Clerical
Description
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields.
Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions is expanding their staff and seeking aService Dispatcherto join the FSG-Dallasteam.
As a Service Dispatcher you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired.
The ideal candidate would have knowledge of lighting maintenance strategies, experience in scheduling crews, and have great customer service skills.
Additionally, the ideal candidate must be able to commute to our facility in Dallas daily, have Excel and other computer knowledge .
We are looking for caree- minded individuals who will grow with our company.AService Dispatcherwill:
Prepare work order and distributes to field technicians.
Schedule service call and dispatches field technicians.
Keep a record of service calls and work orders.
Update and maintain service management system with complete notes and current status.
Audit and close completed work orders
Update customers with schedules and material lead-times
Maintain and update the contract database and administer changes to service contracts.
Maintain clear and concise communications with department managers, crew and customers
Adhere to the requirements and specific needs of National Accounts customers.
Daily maintain the complete life cycle of a work order: open, create, schedule and update all work orders.
Audit of Daily Service Management report and Service Stats and Quality report.
Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
High School Diploma or General Education Degree
Minimum two years in Service Dispatching for Electrical or Service experience in scheduling/dispatching
Valid driver's license
Must be able to report to facility Mon-Fri 7a-5pm
Must be able to pass drug and background screen
Knowledge of Lighting is preferred inclusive of lamp types, ballasts and transformers preferred
Ability to read and interpret field paperwork, job quotes.
Ability to multitask while staying organized
Strong verbal and written communications skills
Positive customer service skills
Experience in lighting and electrical a plus
Benefits
Stable employment
401K Program with matching contributions
Medical, Dental and Life benefits
Advancement opportunities for outstanding performers
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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