- Communicate with customers (email & phone) and create detailed work orders of the service requested.
- Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
- Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
- Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
- Responsible for taking service calls, quoted jobs, and warranty work from the initial call to working alongside service billing to complete the call.
- Relay work orders, messages, or information to Project Managers, Sales, Technicians, Plumbers & management.
- Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
- Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
- Continuous management of the dispatch board throughout the day.Check all open calls and dispatch accordingly.
- Schedule or dispatch technicians & plumbers to appropriate locations, according to customer requests, specifications, or needs.
- Work in progress report - Give status and scheduled completion date for each open and incomplete service order.
- Escalate critical and/or sensitive issues to management with recommendation for resolution.
- Perform additional assignments as required by the needs of the company or as directed by executives.
- Previous dispatching experience
- General knowledge of Plumbing and HVAC (preferred)
- Strong Organization skills
- Strong Computer skills
- Ability to prioritize, multitask and meet deadlines
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Service Dispatcher - Dallas, United States - Emcor Inc
Description
About Us:Dallas Mechanical Group (DMG) is a full-service provider of commercial HVAC construction, service, and maintenance solutions. DMG is a subsidiary of EMCOR Group, Inc., and is one of the largest, best-respected HVAC contractors in Texas.
DMG is experienced in the installation and service of all types of commercial HVAC systems, offering complete mechanical, electrical, and plumbing (MEP) capabilities. We are one of the few contractors in the industry that offers complete in-house engineering and design capabilities in all three MEP disciplines. In-house engineering helps provide us with tighter control over project quality, budgets, and schedules.
On thousands of projects in a range of industries, we have had the privilege of working with some of the state's leading contractors, developers, universities, governmental and military entities, and medical facilities. Our team has completed projects all across Texas, including Dallas/Fort Worth, Austin, Houston, San Antonio, and more.
Job Title: Service Dispatcher
Responsibilities:
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
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