Customer Service- Medical Billing Department - Chesapeake, United States - Bayview Physicians Group

Bayview Physicians Group
Bayview Physicians Group
Verified Company
Chesapeake, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Type
Full-time


Full Job Description

Duties & Responsibilities:


  • Answer multiline phones
  • Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
  • Take payments over the phone
  • Update patient information and data entry
  • Review patient balance due accounts
  • Navigate in the Electronic Health Record
  • Resolve patient concerns or disputes regarding their bill
  • Work Accounts Receivable

Qualifications:


  • General customer service experience
  • Ability to communicate effectively orally and in writing.
  • Excellent telephone skills.
  • Must demonstrate the ability to work as a team.
  • Must demonstrate a positive attitude, and helpful demeanor.
  • General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
  • General medical office experience a plus

Education and/or Experience:


  • Minimum of 1 year previous customer service experience
  • Call center experience a plus
  • Previous medical front desk experience a plus
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