Jobs
>
Denver

    Client Operations Specialist - Denver, United States - Sprague Pest Solutions

    Sprague Pest Solutions
    Sprague Pest Solutions Denver, United States

    1 week ago

    Default job background
    Description

    Do you take pride in great customer service, attention to detail, and exceptional organizational skills? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Client Operations Specialist.

    Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. We are seeking a proactive problem-solver to join our Client Operations Center.


    What you'll do:

    • Work independently in a fast-paced call center environment
    • Intake service requests and complaints, finding ways to wow the customer and turn failures into wins
    • Make collection calls, schedule services, and update account records
    • Serve as a link between clients, management, service and sales teams to keep pest control operations running smoothly

    What we do at Sprague:
    Working for Sprague means passionately delivering uncompromising service.

    We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.


    What you'll get working here:

    • Salary: $20-25/hr to start (depending on experience)
    • Pride in your work and the Sprague mission
    • A supportive team environment based on family values
    • Unlimited growth opportunities, with tuition assistance and leadership training

    Benefits:

    • Health, Vision, Dental Insurance within 30 days of hire
    • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
    • Paid time off: Personal time available day 1, holiday and vacation time after 90 days
    • Child care assistance and college savings plan
    Requirements

    What you bring to this role:

    • 2+ years customer service experience
    • 1+ years working in a call center or professional office environment
    • High school diploma or equivalent
    • Attention to detail and high standards of work quality
    • Hunger for knowledge and professional development
    • Competitive approach to both individual and team performance
    • Willingness to take on new challenges and seek out opportunities to improve business operations
    W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

    All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

    Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law.

    We are a drug and smoke-free environment.


    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


    Detailed Job Description:
    Position Summary


    The primary function of the Client Operations Specialist is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations.

    The Client Operations Specialists are the lifeline for our clients, service and sales teams to keep pest control operations running smoothly and effectively.

    The Client Operations Specialist is a problem-solving go-getter who thrives in a fast-paced environment with little direct supervision.

    Essential Duties and Responsibilities


    • Answer incoming service requests by multi-line phone, email, or online portal
    • Research customers' requests to uncover all potential needs and concerns, then determine appropriate action
    • Triage complaints and service issues with empathy and problem-solving approach
    • Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
    • Develop valuable relationships with customers, delivering first-class customer service in every interaction
    • Schedule service calls, providing complete and accurate information to technicians, managers, and customers
    • Assist managers and technicians with mapping, routing, and assignment of accounts and service calls
    • Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed
    • Help clients understand their bills, navigate the customer portal, and process payments
    • Conduct accounts receivable activities, including making outbound collection calls, resending invoices, escalating payment issues to managers, documenting activities and agreements
    • Provide administrative support to the sales team by entering leads, pricing details, contacts, and activities into the account management system
    • Inspect and quality check service reports and paperwork, resolve and escalate issues, and file records accurately
    • Run, manage, and deliver reports according to schedule and audience
    • Work with technicians and Branch Administrative Coordinators to manage license applications and renewals
    Education & Experience


    • 2+ years customer service experience
    • 1+ years working in a call center or professional office environment
    • High school diploma or equivalent

    Qualifications and Requirements:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Knowledge, Skills, and Abilities


    • Ability to communicate effectively verbally and in writing with customers, peers, and managers
    • Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
    • Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
    • Ability to adapt quickly and work effectively in a fast-paced office environment
    • Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
    • Attention to detail and ability to recognize and correct errors and inconsistencies
    • Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly

    Pay Range:
    $20-25 per hour to start, depending on experience

    Salary Description

    $20-25 hourly (DOE) plus incentives
  • CB Partners, LLC

    Operational Specialist

    1 week ago

    CB Partners, LLC Denver, United States

    About the job · I am partnering with a great client that is looking for a driven and detail-oriented Operations Administrator. The ideal candidate is a proactive team player who excels in fast-paced environments. This role demands exceptional communication skills, both verbal and ...

  • Cardinal Group Management

    Specialist, Operations

    4 days ago

    Cardinal Group Management Denver, United States

    As an Operations Specialist, you function at an HQ level while supporting onsite. This position will have a heavy focus on maintaining the community's operations, accounting, and financial sectors, including but not limited to leasing and marketing. Operations, Operations Special ...

  • Cardinal Group Management&Advisory LLC

    Specialist, Operations

    1 week ago

    Cardinal Group Management&Advisory LLC Denver, United States

    Job Description · Job DescriptionPOSITION: Specialist, Operations · COMPENSATION: Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $65,000-$75,000 plus bonus potential. Eligible to participate in the company benefits plan. We o ...

  • Lime

    Lead Operations Specialist

    2 weeks ago

    Lime Denver, United States On-site —

    Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100 ...

  • Prodigy Resources

    Business Operations Specialist

    5 days ago

    Prodigy Resources Denver, United States

    Prodigy Resources is a boutique IT recruiting firm based in Denver, CO. We are a close knit and highly passionate team that is currently looking for an organized, highly motivated, and business-minded individual to support business operations. It's an exciting time at Prodigy. We ...

  • Bitmovin

    People Operations Specialist

    3 weeks ago

    Bitmovin Denver, United States

    Ready to make a significant impact in a rapidly growing international company? · Bitmovin is seeking a dynamic People Operations Specialist to join our team part-time. This role is perfect for HR professionals eager to foster an engaging, high-performing, and inclusive workplace. ...

  • Family Tree Private Care

    Operation Specialist

    3 weeks ago

    Family Tree Private Care Denver, United States

    Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. Family Tree Private Care is an ideal fit if you are looking for a fulfilling opportunity, passionate teammates, and ...

  • CBPartners

    Operational Specialist

    2 weeks ago

    CBPartners Denver, United States

    About the job · I am partnering with a great client that is looking for a driven and detail-oriented Operations Administrator. The ideal candidate is a proactive team player who excels in fast-paced environments. This role demands exceptional communication skills, both verbal an ...

  • Family Tree Private Care

    Operation Specialist

    2 weeks ago

    Family Tree Private Care Denver, United States

    Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. Family Tree Private Care is an ideal fit if you are looking for a fulfilling opportunity, passionate teammates, and ...

  • Mercer Advisors

    Portfolio Operations Specialist

    2 weeks ago

    Mercer Advisors Denver, United States Full time

    Mercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money – "A fam ...

  • Parsons Corporation

    Operations & Maintenance Specialist

    3 weeks ago

    Parsons Corporation Denver, United States Full time

    Description · : In a world of possibilities, pursue one with endless opportunities. Imagine Next · When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Im ...

  • Usiinc

    Operations Support Specialist

    1 week ago

    Usiinc Denver, United States

    Operations Support Specialist page is loaded **Operations Support Specialist** · **Operations Support Specialist** · locationsDenver, CO posted onPosted 8 Days Ago job requisition idR **We are looking for individuals who are eager to develop and apply their skills in ways that ...

  • Mazzella

    People Operations Specialist

    4 days ago

    Mazzella Denver, United States

    ???? Unlock Your Potential in HR Join Our Team as a People Operations Specialist ???? · Ready to elevate employee experiences? Look no further We're on the hunt for a passionate People Operations Specialist (HR Generalist) to join our dynamic team and make a real impact. · The Pe ...

  • Bank of America

    Senior Cloud Operations Specialist

    1 week ago

    Bank of America Denver, United States Full time

    Description · : As an AWS Senior Cloud Operations Specialist, you will play a pivotal role in our organization's growth and evolution. You will be responsible for modernizing our existing and future cloud operations workflows to simplify, optimize and ensure consistency in quali ...

  • Sprague Pest Solutions

    Pipeline Operations Specialist

    1 week ago

    Sprague Pest Solutions Denver, CO, United States Full time

    Do you take pride in great customer service, attention to detail, and exceptional organizational skills? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Cl ...

  • Leidos

    Filed Operations Specialist

    1 day ago

    Leidos Denver, United States

    Leidos is seeking a talented Field Operations Specialist, T-3, to join our diverse team and create unique solutions to complex problems. With offices across the United States engaging in the defense, space, cyber and commercial fields, Leidos provides responsive, cost-effective e ...

  • Mazzella

    People Operations Specialist

    3 weeks ago

    Mazzella Denver, United States

    Unlock Your Potential in HR Join Our Team as a People Operations Specialist · Ready to elevate employee experiences? Look no further We're on the hunt for a passionate People Operations Specialist (HR Generalist) to join our dynamic team and make a real impact. · The People Oper ...

  • HealthONE

    CDI Operations Specialist

    3 weeks ago

    HealthONE Denver, United States

    Description · Salary Estimate: $ $ / year · Learn more about the benefits offered for this job. · The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many ...

  • Bitmovin

    People Operations Specialist

    3 weeks ago

    Bitmovin Denver, United States Part time

    People Operations Specialist (Part-Time) · Locations: Denver · Departments: Human Resources · Core skills: Analytical Mindset, Administration, Time Management, Human Resources, HR, People Operations · Bitmovin is a global Series-C SaaS scale-up that provides award-winning video s ...

  • Lockton, Inc.

    Internal Operations Specialist

    4 days ago

    Lockton, Inc. Denver, United States

    Job Summary: · The Internal Operations Specialist will provide administrative support for Lockton Accounts and department · Works in a team environment with shared responsibilities to respond to/complete individual daily request · Assist in renewal process, responsible for rev ...