Telecom Support Technician - Farmville, United States - Kinex Telecom, Inc.

Description

Overview:

Kinex Telecom is seeking a Telecommunications Technician to join our team, located within Southside Virginia to provide support to clients located throughout Southside Virginia.

Primary Responsibilities:

• Identify and troubleshoot voice, data, and connection issues for customers across a variety of mediums
• Interact with and answer customer servicerelated questions.
• Track and record each phone call and provide a detailed description of the call.
• Follow up on existing tickets, escalating where necessary.

Kinex Offices are open to the public Monday - Friday, 8am to 5pm. We maintain a 24x7x365 support infrastructure with weekly rotating on-call (1 week a month).

After-hours, technicians will be expected to call back enterprise/voice customers to open tickets and/or escalate issues based on practices consistent with severity.

We also provide Saturday morning callbacks (paid).


Qualifications and Attributes:

• Customer service and telephone skills
• Problem solving, logical stepbystep troubleshooting
• Background in network topologies, technologies, and cabling standards
• Good writing and verbal communication skills
• Patience assisting technologically challenged users, less versed in modern technologies and capabilities, as they step out of a nobroadband/lowbroadband environment and into true broadband
• Remote desktop/RMM familiarity (TeamViewer, SplashTOP, VNC, etc.)
• Router/Modem/Customer Premise Equipment troubleshooting to verify IP connectivity
• Some understanding of TCP/IP and troubleshooting network issues and utilizing system tools such as ping, traceroute, etc.

Mandatory Requirements:

• Driving a company vehicle will sometimes be necessary, so a relatively clean driving record is mandatory
• Reliable transportation to/from the office
• Access to phone/internet for oncall assignments
• No restrictions to enter schools or government facilities
• Traits such as honesty, integrity, and patience

Highlights:

• Company IRA
• Flex PTO
• Oncall technicians receive additional compensation for internet and phone allowances.

Pay:
$50, $55,000.00 per year


Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (required)
• Windows: 2 years (required)
• VoIP: 1 year (preferred)

Computer Networking: 1 year (required)


License/Certification:

• Driver's License (required)

Shift availability:

• Day Shift (preferred)

Work Location:
In person