Production Support Specialist - New York, United States - Snappyhires

Snappyhires
Snappyhires
Verified Company
New York, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.


  • Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
  • Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding, working with Internal as well External team if required.
  • Coordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
  • Maintain accurate records of Clients Onboarding and production support activities and update knowledge base/wiki on regular basis.
  • Work with external software vendors that have integrated with our systems, or vice versa

Skills:


  • Excellent communication and Interpersonal skills with ability to form strong relationships with clients and internal stakeholders.
  • Strong Problem solving and troubleshooting skills.
  • Attention to details and ability to maintain accurate records.
  • Ability to work independently and as part of a team.

Education:


  • Bachelor Degree in Computer Science or related field.
  • Min 5+ years' experience working with FIX protocols with deep understanding of FIX messages and order routing.

Job Type:
Contract


Pay:
$ $85.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:


  • Bachelor's (preferred)

Experience:


  • Financial information exchange: 6 years (preferred)
  • Production support: 5 years (preferred)

Work Location:
On the road
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