Guest Services Host - Tampa, United States - 1UP Entertainment + Social

Description

1UP Entertainment + Social
We are looking for an amazing
Guest Services Host who is seeking a place to be themselves, become a part of something bigger and unite in delivering
LEGENDARY Hospitality,
GREAT Times, and Lasting
MEMORIES Come grow with us and be an integral part of our community, the customer's we serve and achieve your goals of working in an industry that is ever changing, constantly evolving, and forever exciting

We are looking for dynamic, fun-loving, energetic, outgoing, smiling and most important RESPONSIBLE individuals who want to become part of the most exciting new industry of social entertainment.

If this describes you and you are ready to become a key part in delivering
LEGENDARY GREAT MEMORIES to our guests, then we want YOU

The Work

The
Guest Services Host will report to the Operations Manager and will be responsible for guiding all our guests through their gaming, dining and party experiences.

You will be the master orchestrator of all things Guest service and engagement, Customer Satisfaction, hospitality with an opportunity to bring our brand alive through each and every guest interaction, including:

• Be the smiling Face and warm welcome each of our guests receive upon entering 1UP
• Becoming an expert at the POS System to facilitate a friendly, helpful, and efficient guest experience. Serve as the expert knowledge source of our dining program, attractions packages and equipment, specials, pricing, and menu to guide our guests in building Legendary Great Memories
• Ensure the facility, table/bowling areas, and amusement equipment are always eventready
• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.

Attractions

• Suggesting and promoting activities and packages based on guest's needs, and activity availability
• Be wellversed in not only the food and drinks we serve but also our 1UP VIP Loyalty and Selling programs
• Demonstrate expert knowledge in POS systems
• Semnox card system and Conqueror
• Ring up accurate transactions in the POS system and process transactions quickly
• Processing payment transactions and welcoming our Guests back

Bowling

• Troubleshooting or escalating lane or attraction malfunctions immediately
• Ensure that all guests' questions are answered and game play malfunctions are resolved so that guests feel welcome and are given responsive, friendly, and courteous service always
• Issuing and cleaning bowling shoes; maintaining shoe organization, as needed
• Escorting Guests to their lane and assisting them with their lane set up and ball selection, as assigned
• Ensuring Guests adhere to all bowling and attraction safety standards
• Demonstrate effective communication, conflict and incident resolution, quickly and courteously
• Accommodate special requests for guests whenever possible
• Log issues nightly
• Do not give out concessions without following procedures, including management approval
• Ensure that the environment is clean, organized, safe, and in good repair
• Perform daily stocking and maintenance duties, as needed
• Assist others and perform additional duties as directed

The Requirements

• A responsible, funloving, team player who has some employment experience (or aptitude and willingness to learn)
• Team player and ability to deliver Legendary Hospitality is a MUST
• Strong problemsolving skills and possess math skills and the ability to handle money and operate a POS system
• Can effectively communicate with Management, Coworkers, and guests
• Embrace that working at 1UP is a team sport dedicated to our Mission and Vision
• Ability to work quickly and meet deadlines with mínimal supervision in noisy, fast paced environment with frequent distractions
• Physical demands* include but are not limited to:
• Must be able to stand and exert fast-paced mobility for several hours at a time.
• Must have a good sense of balance, be able to bend, reach, mop, sweep, and kneel and have the ability to lift bus tubs, glass racks and trays frequently weighing up to 2550 pounds
• Must be Age 18 or older

If what we believe and value fuels your passion, we would be honored to have you on our team and become a part of our 1UP family

• The physical demands described above are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and we focus on an inclusive culture and celebrate everyone for who they are and their unique skills and abilities.

We do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characte