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    Wine Waiter - Miami, United States - Crew Life at Sea

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    Description

    Job Description

    Job Description

    Key Responsibilities:

    Greet guests and assist them with selecting wines to complement their meals onboard the cruise ship

    Provide recommendations and suggestions on wine pairings based on guest preferences and menu offerings

    Ensure that all wine orders are accurately taken and delivered in a timely manner

    Maintain an extensive knowledge of our wine list and be able to answer any questions or concerns from guests

    Work closely with the sommelier to ensure proper wine inventory levels and assist with restocking as needed

    Maintain a clean and organized wine cellar and bar area

    Provide exceptional customer service and ensure guest satisfaction at all times

    Participate in wine training and educational sessions to continuously improve knowledge and skills

    Follow all company policies and procedures, including responsible alcohol service guidelines

    Requirements:

    Minimum of 2 years of experience as a Wine Waiter in a high-end restaurant or luxury hotel

    Extensive knowledge of different types of wines, regions, and vintages

    Excellent communication and interpersonal skills

    Strong customer service skills and the ability to handle guest inquiries and concerns in a professional and courteous manner

    Ability to work in a fast-paced environment and handle multiple tasks simultaneously

    Must be able to work flexible hours, including evenings, weekends, and holidays

    Must be at least 21 years of age and hold a valid alcohol service certification

    Fluent in English, additional languages are a plus



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