- Overall responsibility for the flow and efficiency of work across the digital team, from SOW development, planning, creative, development, testing, launch, reporting and maintenance
- Reporting to Sr Management on overall resource planning/utilization
- Weekly, quarterly, and yearly reporting on various aspects of digital projects, including profitability, forecasting, types of projects, who is working on what, etc.
- Build and sustain relationships at all levels and with all groups in the agency in order to assist with adjusting deliverables as needed with clients.
- Alert the team if a project strays out of scope or the originally set parameter
- Lead contingency planning, and problem resolution, and recommend solutions to maintain schedules, budgets, and quality deliverables
- Manage freelance hours and cost for content development and external production as needed
- Develop, manage, and enforce a rigorous approvals process internally through the production phases of each project
- Oversee testing process and quality standards on all projects
- Keep the Department Director aware of progress on each project and the development/deployment of the process – raising concerns as quickly as possible
- Work with Project Management to ensure the Advantage database is up to date with detailed records of the digital project daily to-dos
- Implements Agency workflow process and quality assurance procedures to ensure successful execution as measured by agency goals and client satisfaction
- Provide insight on process improvements or resources/tool opportunities
- Ensure Development files and specs are organized and complete to ensure an accurate archive of the project and easily located as needed
- Attend and participate actively in all necessary weekly status meetings
- 8-10 years of digital project management experience within a consulting firm or marketing services agency
- Extensive experience in planning, scoping, estimating, and executing projects utilizing Salesforce Marketing Cloud solutions
- Proven track record of successfully managing projects involving Salesforce Marketing Cloud implementations, integrations, and optimizations
- In-depth knowledge of Salesforce Marketing Cloud functionalities, capabilities, and best practices
- Ability to translate client requirements into actionable project plans within the Salesforce Marketing Cloud ecosystem
- Proficiency in leveraging Salesforce Marketing Cloud tools and features to drive digital marketing strategies and campaigns
- Excellent understanding of all digital production disciplines
- Proficient with Agile Methodology
- Strong understanding of data-driven marketing principles and leveraging Salesforce Marketing Cloud for data analysis, segmentation, and targeting
- Self-motivated, quick, and assertive
- Extremely oriented and organized
- Exceptional time management skills
- Excellent writing and communication skills
- Cool, calm, collected, and collaborative
- Proficient in Google Workspace (Docs, Slides, Sheets, Gmail)
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
-
Program Manager
2 weeks ago
UIC Technical Services Suffolk, United StatesOverview · PROGRAM MANAGER (OSDJT): · Bowhead seeks an Program Manager to support the Office of the Secretary of Defense (OSD), Joint Test and Evaluation (JTE&E), Joint Program Office (JPO) supporting Joint/Joint Agency, Combatant Command, and Service joint tests and quick react ...
-
PROGRAM MANAGER
3 days ago
Boston University Boston, United StatesThe Program Manager at MET International works within the Student Services team in the administration of student services, the implementation of MET International academic programs at the Metropolitan College and the support of students and partner institutions. This is a full-ti ...
-
PROGRAM MANAGER
2 weeks ago
InsideHigherEd Boston, United States Administrative Jobs ,PROGRAM MANAGER - INTERNATIONAL, Metropolitan College, College International Tracking Code Job DescriptionThe Program Manager at MET International works within the Student Services team in the administration of student services, the implementation of MET International academic pr ...
-
Program Manager
3 weeks ago
Company 19 - John Hancock Life Insurance Company (U.S.A.) Boston, United States Full timeDescription · John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group offering insurance and wealth management solutions in the US, Canada, Europe, and Asia. · We are on a transformational journey. We want to remove complexity f ...
-
Program Manager
2 weeks ago
Apex Systems, Inc. Boston, United States Part timeJob#: · Job Description: · Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. · Apex has an opportunity for a Program Manager. For applicants who are intere ...
-
Program Manager, MassHealth Equity Program
3 weeks ago
InsideHigherEd Boston, United States Administrative Jobs ,OverviewUnder the general direction of the MassHealth Chief Medical Officer, or designee, the Program Manager for MassHealth Health Equity Programs works directly with MassHealth Program and Office of Clinical Affairs leadership to manage health equity measurement and value-based ...
-
Program Manager
5 days ago
Autonodyne San Francisco, United States PermanentAutonodyne is a Boston-based software company working to provide additive autonomy to unmanned vehicles in land, sea, and air domains. At Autonodyne we specialize in the command and control of autonomous vehicles. Our software suite sits at the nexus of Human-Machine Interface & ...
-
Program Manager
4 weeks ago
Massachusetts Clean Energy Center Boston, United StatesJob Description · Job DescriptionPosition Type: Full-time · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision coverage; Life insurance; Pai ...
-
IT Program Manager
3 weeks ago
Russell Tobin Boston, United StatesJob Description · Job DescriptionDetails: · Job Title: IT Program Manager · Duration: 10 Months (Possible extension) · Location: Boston, MA Hybrid) · Domain: Testing laboratories company · Pay Rate: $90-105/hr on W2 (Depends on experience) · Summary: · The IT Program Manager - Ap ...
-
Program Manager
2 weeks ago
Massachusetts Clean Energy Center Boston, United StatesJob Description · Job DescriptionPosition Type: Full-time · Position Openings: 1 · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision covera ...
-
Program Manager
3 weeks ago
Massachusetts Clean Energy Center Boston, United StatesJob Description · Job DescriptionPosition Type: Full-time · Position Openings: 2 · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision covera ...
-
Program Manager
4 weeks ago
Massachusetts Clean Energy Center Boston, United StatesJob Description · Job DescriptionPosition Type: Full-time · Position Openings: 1 · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision covera ...
-
Program Manager
2 weeks ago
Futures Without Violence Boston, United StatesJob Description · Job DescriptionSalary: $97,500 annually · Futures Without Violence (FUTURES) is a national non-profit and social change organization that works to end gender-based violence and childhood adversity around the world. With offices in San Francisco, Washington, DC, ...
-
Program Manager
4 weeks ago
Massachusetts Clean Energy Center Boston, United States InternshipSHIPJob Description · Job DescriptionPosition Type: Full-time · Position Openings: 1 · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision covera ...
-
Program Manager
3 weeks ago
Massachusetts Clean Energy Center Boston, United StatesJob Description · Job DescriptionPosition Type: Full-time · Position Openings: 1 · Pay: $70,000 - $78,000 per year, dependent on experience and education · Benefits: 457b plan, and matching; Medical coverage and 100% deductible coverage through HRA; Dental coverage; Vision covera ...
-
Senior Program Manager
2 weeks ago
Boston Public Health Commission Boston, United StatesJob Description · The Boston Public Health Commission is seeking a Senior Program Manager for its Citywide Response Team. This crucial leadership position is tasked with overseeing the comprehensive response to community incidents, including managing all clinical aspects of inci ...
-
Sr. Program Manager
2 weeks ago
Amazon Services LLC Boston, United States Full timeAmazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans ...
-
Culinary Program Manager
3 days ago
Boys & Girls Clubs of Boston Boston, United States Full timeAbout the Role: As the Culinary Program Manager , you'll be at the heart of our Club's food program, serving dinner during the school year and breakfast and lunch during the summer. You'll develop creative, healthy menus, manage inventory and costs, and prepare snacks and cateri ...
-
Programming Operations Manager
1 week ago
Commonwealth of Virginia Suffolk, United StatesTitle: Programming Operations Manager · Agency: VP FOR RESEARCH · Location: Suffolk, VA · FLSA: · Hiring Range: · Full Time or Part Time: · Job Description: · The Programming Operations Manager is expected to work across a variety of health and environmental projects. T ...
-
Manager of Training and Programs
2 weeks ago
Berklee College of Music Boston, United States Full timeJob Description: · As Berklee develops a new strategic vision, The Library plays a central and pivotal role, further solidifying its position as a valuable resource for all campuses and learning modalities supporting curriculum and fostering independent learning and discovery. Th ...
Director, Digital Program Management - Boston, United States - Merge
Description
Merge Storytelling and Technology
MERGE promotes health, wealth and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. For more information, visit
Promote Health, Wealth & Happiness
We are committed to promoting health, wealth, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage minds and hearts to do the best work of their careers.
As our Director, Digital Program Management, you will...
Inspire a talented team of digital project managers, driving day-to-day workflow and fostering growth and development. You'll spearhead digital resource planning, ensuring we have the skills and resources needed to stay ahead. Collaborating closely with Account Management and New Business teams, you'll shape the digital strategy for our clients and work with our SVP, Program Management on project scopes and plans. If you're ready to make a real impact in digital project management, we want you on our team
Be Accountable and Responsible
These are the qualifications we're looking for
#LI-DP1
#LI-HYBRID
And here's how we live our values at MERGE
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be