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    Manager, Collections - Tempe, United States - Clarivate PLC

    Clarivate PLC
    Clarivate PLC Tempe, United States

    2 weeks ago

    Default job background
    Description


    Clarivate is seeking to hire on a collaborative Credit & Collections Manager to join our global Finance team In this role, you will manage a team of collection specialists and analysts who investigate delinquent accounts, analyze account performance, make recommendations to release orders on past due accounts and investigate bankruptcy claims.

    Partnering cross-functionally, you will manage efforts and/or refer accounts to third party action when internal collections are not effective.

    About You - experience, education, skills, and accomplishments...


    • 5+ years of high-volume B2B Collections experience 2+ years of supervisory experience
    What will you be doing in this role?...


    • Create an inspiring team environment with an open communication culture
    • Delegate tasks and set deadlines
    • Oversee day-to-day operation
    • First level of escalation
    • Monitor team results and report on metrics
    • Motivate team members
    • Discover training needs and provide coaching
    • Listen to team members' feedback and resolve any issues or conflicts
    • Suggest and organize team building activities
    • Handle and manage Collections, Credit Risk, Dispute Management, Refunds, Reporting, Self-Assessments
    About the Team


    We are a very successful Collections Team within Clarivate with a knack of maximizing cash collections while providing "best in class" customer service.

    Hours of Work


    This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

    This is a hybrid position working in the Tempe, AZ office 2-3 days a week.

    #CB

    #LI-Hybrid

    Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
    #J-18808-Ljbffr
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