Branch Team Leader - Yorba Linda, United States - Orange County's Credit Union
Description
Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the
Peter Barron Stark award for highest associate satisfaction in the workplace We're proud to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing.
_Our mantra is_
Putting People First:
Connect, Discover, Deliver & Wow If your desire is to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference
As the Branch Team Lead, you assist the Manager with overseeing the daily branch operations, creating Orange County's Credit Union promoters through extraordinary Member experiences: Connect, Discover, Deliver & Wow.
Guide and assist Associates to achieve personal, team and Credit Unions goals and strategic objectives, by comprehending Member preferences, and by providing 'trusted advisor' service.
ESSENTIAL FUNCTIONS:
Cross-trains and encourage Associate development through the MSR Development Plans. Provides basic feedback that supports the development of Branch Associates, both in technical knowledge and in member service.
Relates favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
Provides Medallia Survey member follow-up for Neutral, Detractors, & Promoters Member Surveys that improve Member perception and satisfaction.
Maintains Team schedules, Team meeting agendas and facilitation, regular reporting on individual and Branch achievement of goals and sales, completes audits, and reports finding.
Exhibit Personal Proficiencies through project management, constantly abreast of procedural changes and updates, and proposing new strategies that result in improved efficiencies, and Member Service.
QUALIFICATIONS:
- 3 years' Senior level experience in a financial institution, which would provide knowledge of sales, operations, service, and possesses the ability/attributes to learn and perform successfully in this role.
- Established skills to deescalate difficult Member encounters.
- Possesses the desire to support people in the area of providing exceptional service.
- Spanish-Bilingual preferred.
- Final offers are based on qualifications, internal equity, and the level of position offered.
_
Member Service Rep
I :
$ $20.00
Member Service Rep
II :
$ $20.50
Member Service Rep
III :
$ $21.00
Member Service Rep
IV:
$ $22.00
Senior Branch Rep
I:
$ $24.00
Senior Branch Rep
II:
$ $25.00
Branch Team Leader:
$ $31.00
BENEFITS INCLUDE:
- Anthem Vivity HMO & Delta Care USA Dental
- OCCU covers 100% of the associates' monthly premium.
- Life insurance at no cost to associate.
- 401(k) OCCU automatically contributes 3% of the associate's earnings PLUS matches up to 5% of the associate's contribution (dollar for dollar).
- Vacation hours 13 days per year, rolls over year to year, and increases with tenure.
- Sick hours 7 days per year
- Paid Holidays
- Annual performance merit increases
- Professional and personal development programs, including educational grants up to $2k per year, and step progression opportunities.
- Annual discretionary bonus (2022 was over 7 %)
- Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.
More jobs from Orange County's Credit Union
-
Relationship Banker
Santa Ana, United States - 1 week ago
-
Call Center Banking Representative
Santa Ana, United States - 1 week ago
-
Accounting Assistant Ii
Santa Ana, United States - 1 week ago
-
Accounting Assistant II
Santa Ana, United States - 1 week ago
-
Service Desk Representative
Santa Ana, United States - 1 week ago
-
Branch Manager
Lake Forest, United States - 1 week ago