Customer Service Representative - Carlsbad, United States - Manpower Inc

Manpower Inc Carlsbad, United States

2 weeks ago

Description

Job Description

Job Description

[Tasks and Responsibilities]
Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers.
Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
Drives business through upselling/cross selling other products to wholesale and consumers.
Ensures timely execution of order entry and consumer emails via Freshdesk.
Learn and work within established policies and procedures, with sound judgment.
Make recommendation and cross-sell over the phone using product availability information.
Composed and enthusiastic phone voice with good articulation.
Daily order entry of Puma Golf and Cobra stock/custom golf clubs.
Primary communication will be executed via email with Sales Reps and Accounts.
Order entry turn around time of less then 24 is required.
Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
Excellent verbal skills.

[Qualifications]
Golf Club/Product knowledge is Required
Golf Retail experience along with club fitting experience is helpful
Prior Customer Service experience in a call-center environment (preferably Golf Company).
Excellent typing and computer skills (MS Office required). Lotus Notes helpful.
Possess a courteous and professional phone manner.
Energy for work and passion for the brands and the game of golf.
Must be self-motivated and a team player.

Ability to multi-task and be organized.

College degree preferred
Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM. (hours subject to change based on business needs and seasonality)
Must pass criminal background check

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