Patient Service Representative - Carlsbad, United States - Exagen Inc.

Exagen Inc.

Verified Company

Carlsbad, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases.

Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis.

By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient's symptoms and guide their journey to improved health.

Responsibilities:

1.

Customer Interaction:

Respond to customer inquiries regarding billing statements, charges, and payment processes.
Address and resolve customer concerns, providing clear and concise information.
Assist customers in understanding billing procedures and resolving discrepancies.

2.

Payment Processing:

Process customer payments, ensuring accuracy and compliance with billing policies.
Collaborate with the billing team to reconcile and address paymentrelated issues.

3.

Documentation and Record-Keeping:

Maintain accurate and organized records of customer interactions, inquiries, and resolutions.
Document billingrelated information and updates in customer accounts.

4.

Communication and Coordination:

Collaborate with internal teams to resolve billing discrepancies and address customer concerns effectively.
Communicate billing policies and procedures to customers in a clear and professional manner.

5.

Continuous Improvement:

Identify opportunities for process improvement in billing and customer service procedures.
Provide feedback to enhance the overall efficiency of billingrelated processes.

Qualifications:

Minimum of 2 years' experience in patient medical collections and call center experience desired
Demonstrates good communication and organizational skills
Demonstrates good organizational skills
Familiarity with billing processes and industryrelated best practices
Works well with others in a spirit of teamwork and collaboration

Pay range:
$22 - $25/hr