Account Manager - El Segundo, United States - WebMD

WebMD
WebMD
Verified Company
El Segundo, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our mission is to help consumers take an active role in managing their own health and wellness.


The Account Manager is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD.

You will do this by managing clients in our network, communicating best approaches, upselling and ensuring their success with WebMD.


What you'll do:


  • Manage client relationships and deliver outstanding customer experience.
  • Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
  • Provide daytoday customer service such as answering inbound calls.
  • Help clients understand and maximize the value of their services.
  • Proactively identifying areas for improvements and optimization.
  • Manage retention efforts for assigned clients with regularly scheduled checkins. Surfacing issues in a timely manner to minimize account attrition.
  • Actively recognize and initiate upsell opportunities.
  • Track and monitor customer payments, following up in delinquency situations.
  • Achieve KPI targets such as client retention rate, upsell revenue, CRM task completion % and task age.

What you should bring:


  • Excellent written and oral communication skills.
  • Ability to prioritize and multitask based on established deadlines, client needs, and business interests.
  • Detail oriented and able to execute responsibilities at a high level with mínimal supervision.
  • Comfortable with selling addon / upgrade services to existing accounts (physician offices, businesses).
  • Ability to problem solve on behalf of accounts.
  • Ability to gain technical competence in utilizing backend account management portals and systems.
  • Microsoft Suite competence (Word and Excel mandatory).
  • Bachelor's degree preferred.
The compensation for this role starts at $20/hour.


About Internet Brands:

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.


Pay:
From $41,600.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus opportunities
  • Commission pay

Ability to Relocate:

  • El Segundo, CA 90245: Relocate before starting work (required)

Work Location:
Hybrid remote in El Segundo, CA 90245
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