Front Desk Coordinator - Chandler, United States - Platinum Dermatology Partners

Platinum Dermatology Partners

Verified Company

Chandler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Front Desk Coordinator - English Dermatology
Platinum Dermatology Partners -
Phoenix (Ahwatukee), AZ

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2200+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our company's core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Duties and Responsibilities:

Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding nonroutine requests to appropriate personnel.
Prepares necessary patient paperwork before the patient's appointment.
Review EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in EMA.
Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
Recording and collecting patient copays and/or balances at checkin/out.
Ability to work at multiple locations.

Education:

High School Diploma required.

Qualifications:

Must have 12 of experience working in a medical office as a receptionist.
Prior dermatology experience is preferred.
Experience working in a customer service setting.
Strong customer service skills.
General understanding of HIPAA guidelines.
Exceptional multitasker.
Excellent phone skills.
Energetic, positive, and friendly.
Organized and meticulous.
EMR experience is required.
Bilingual in Spanish is a plus.
Must have a valid Driver's License

Our competitive benefits package includes the following:

Medical, Dental, and Vision insurance
Shortterm/Longterm disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time-Off
Company-Paid Holidays

Equipment Operated:
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements:

Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries.

Includes handling of sharps and chemicals. Stress can be triggered by multiple staff demands and deadlines.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
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Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks._
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No phone calls or agencies, please._

INDLP

General Duties & Responsibilities:

Fulfill responsibilities as assigned by management.
Extend friendly and welcoming greetings.
Ensure paper work and EMR systems are current and correctly filled out.
Enter medical histories and prescriptions into EMR.
Educate patients and respond to patient questions in office/on phone as needed.
Scheduling patients for new/returning/followup appointments.

Qualified applicants will have the following:

Minimum two-three years' experience in a doctor's office.
Prior dermatology office experience is not required, but preferred.
Knowledgeable of medical dermatology terms/CPT, ICD10.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fastpaced environment
Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
Valid Driver's License

**Desired