- Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
- Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.
- Provide on-call customer support line coverage outside standard business hours.
- Be fluent in the following technologies:
- Microsoft Office
- Web Browsers, Edge, Firefox, Chrome
- Network basics for file transfers and management
- Windows Desktop Operating System
- Virtual Private Network (VPN)
- All Rain and Hail software available on agent, adjuster, and policyholder sites
- Acrobat Reader
- VDI Management
- Mobile Device Management
- Document and explain requests for software modifications to programming staff.
- Be knowledgeable with the following hardware components:
- Personnel Computers, Laptops and Mobile Device
- Workstation and Server components
- Scanners and Printer
- Other work duties as assigned by management.
- Professional communication and people skills.
- Ability to troubleshoot and problem solve.
- Basic Windows, PC and Mobile Device Troubleshooting experience.
- Detail oriented, with organizational skills.
- Ability to work independently under general supervision.
- Flexible work schedule as priorities dictate.
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FullCount Ankeny, United StatesFullCount is seeking a new team member. Our Implementation and Support Specialists are a critical element to the overall success of our team and are instrumental in meeting the needs of our customers. · As an Implementation and Support Specialist you will work with a variety of ...
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Cultura Technologies Ankeny, United StatesThe company where you can make an impact and bring value. · Job Summary: · AgVision is an industry leader in developing powerful software and technology solutions for agribusiness.At AgVision, we have been creating quality, market-proven software for more than four decades We a ...
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FullCount Ankeny, United StatesFullCount is seeking a new team member. Our Implementation and Support Specialists are a critical element to the overall success of our team and are instrumental in meeting the needs of our customers. · As an Implementation and Support Specialist you will work with a variety of ...
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FullCount Ankeny, United StatesFullCount is seeking a new team member. Our Implementation and Support Specialists are a critical element to the overall success of our team and are instrumental in meeting the needs of our customers. · As an Implementation and Support Specialist you will work with a variety of ...
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Heartland Family Service Des Moines, United States** Peer Support Specialist (Rural Southwest Iowa)** · **Job Category****:** Non Therapeutic · **Requisition Number****:** PEERS002517 · Showing 1 location · **Job Details** · **Description** · At Heartland Family Service, we are committed to building a culture is trauma inform ...
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Technical Support Specialist - Johnston, United States - Chubb
Description
Job DescriptionEssential Job Duties and Responsibilities:
Qualifications
Education: Associate degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.
Experience: One or more year's previous experience working with office environment software packages. Prior experience with hardware, personal computers, word processing, imaging, and other software packages is also required. Previous agricultural experience as it applies to the insurance industry is preferred.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
