IT Support Specialist - Des Moines, United States - First Bank of the Lake

Description

Scope-Purpose
Under the direction of the IT Manager, this position serves as the primary contact for desktop support

for First Bank of the Lake. They will provide evaluation and support for the

day-to-day IT activities. This position supports the First Bank of the

Lake team and clients.
Functions and Responsibilities
Provide day-to-day

IT/Desktop functions for an environment of approximately 200 users.
Answer

inbound troubleshooting calls and emails.
Assist

team members with resolving IT issues.
Assist

team members with exceptional customer service with their personal phones,

laptops, tablets, etc.
Assist

with the following hardware issues:
desktops, laptops, servers, copiers,

printers, and peripherals.
Answers

inquiries and clarifies desired information, researching, locating, and

providing accurate information, including education to team members with

solutions.
Assist

in developing systems and procedures to deliver quality service to end users.
Update

job knowledge by participating in educational opportunities.
Assist

in identifying new/replacement equipment requirements.
Assisted

the IT manager in completing IT risk assessments, cybersecurity risk

assessments, disaster recovery testing, audit preparation, and audit

tracking.
Other

duties as assigned.
Education/Experience
Minimum

of one year working in a technical operating capacity
Previous

experience working on help desk tickets or desktop support preferred.
Experience

in a banking-related environment preferred.
High

School graduate or equivalent required
Knowledge/Skills
Excellent

organizational and analytical skills
Understanding

of and adherence to all data and physical security and confidentiality

policies and procedures
Exceptional

customer service skills
Other Requirements
Full-time

weekday position. Requires occasional evening and weekend hours to assist

with off-hour IT tasks.

#J-18808-Ljbffr