Regional Branch Manager - Newport News, United States - BayPort Credit Union

BayPort Credit Union

Verified Company

Newport News, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Reports To:
Chief Retail Officer

This position collaborates with various internal departments regarding service delivery and partners with Human Resources to address employee relations and personnel situations involving staff at assigned branch locations.

This position leads the assigned Branch Management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching.

Positions Supervised:
Assigned Branch Managers

Responsibilities:

Oversee the daytoday operations of multiple branch locations, ensuring compliance with credit union policies, procedures, and regulatory requirements.
Monitor branch performance metrics, such as member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
Implement strategies to optimize branch efficiency, productivity, and profitability.

Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.

Provide ongoing training and development opportunities to enhance employee skills and knowledge.
Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
Champion a membercentric culture focused on delivering exceptional service and building longlasting relationships with members.
Resolve escalated member issues and complaints in a timely and effective manner, ensuring high levels of member satisfaction and retention.
Proactively identify opportunities to deepen member relationships and crosssell credit union products and services.
Develop and execute strategic plans to achieve branch growth targets, including deposit growth, loan origination, and revenue generation.
Analyze financial reports and market data to identify opportunities for business expansion and market penetration.
Collaborate with senior management to develop and implement regional initiatives that drive overall credit union growth and profitability.
Ensure that branch operations comply with all relevant laws, regulations, and internal policies, with a focus on risk mitigation and regulatory compliance.
Implement and enforce internal controls and procedures to safeguard assets and minimize operational risk.
Stay abreast of industry trends, best practices, and regulatory changes affecting the credit union industry.
Participate in jointcall efforts with Branch Manager and/or Member Development to SEGs and prospects.
Work closely with Retail Operations Manager to ensure operational soundness of assigned branches.
Identify areas of opportunity or process improvement; to include, but not limited to, development of new products, services or tools to enhance the teammate and/or member experience.
Responsible for hiring employees, directing work assignments, performance reviews, rewarding and recommending appropriate Corrective Action for employees.
Address complaints and compliments for staff and members.
Recommend product or service enhancements to improve member satisfaction and sales potential.
Make recommendations, work on projects and meet deadlines as assigned by the Chief Retail Officer
Actively participate in community events, board affiliation(s), committees as well as other Credit Union sponsored events.

Support the community involvement initiative of the credit union by volunteering a minimum of sixteen (16) hours annually, to credit union sponsored/approved charities or organizations.

Other duties as requested.

Required Experience:

Minimum 5 years branch management experience to include experience managing a minimum of 10 employees or multiple locations.
Experience development sales and service materials.
Experience working with interdepartmental groups (i.e. Finance, Accounting, Marketing, Community Development, and Electronic Services).
Proven results as a sales and service leader.
Experience in the opening of new branches or closing of established branches is desirable.

QUALIFICATIONS:

Required Education:
Education equivalent to a bachelor's degree from an accredited college or university; equivalent work experience will be considered.

Required Experience:

8+ years branch management experience, to include retail lending.
35 years previous experience managing multiple locations is desirable.
Demonstrated sales and service management experience.

Required Knowledge:
Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations. Understanding of service culture with proven relationship building success. Thorough knowledge of the Company's products, history, and organizational objectives.

Skills/Abilities