Field Installation Technician - Fort Myers, United States - Great Windows Services

Great Windows Services

Verified Company

Fort Myers, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust.

With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Great Windows Services is the premier installation company of custom-made blinds, shades, draperies and shutters, servicing the greater Baltimore-Washington, D.C.

area, Delaware, Pittsburgh, Pennsylvania and the Florida market.

We are the exclusive installation partner for 3 Day Blinds and proudly work with their clients in these areas to complete their window covering projects with exceptional installation services.

3 Day Blinds has been in business for over 40 years and they delight in transforming client homes and workplaces with custom-made window coverings.

We do it together and operate as "One Team" to exceed client expectations.

At Great Windows Services, our unique service approach differentiates us in the industry by offering our clients a personalized "white glove" experience.

In the end, we are not satisfied unless the client is thrilled We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

Position Overview

What you'll do
Installation/Service Support & Measuring

Run the assigned jobs on behalf of the company and our clients. Each Installation Technician will be assigned multiple jobs per day, each with an arrival time expectation to the client's home.
Install all product types (shutters, shades, blinds, cornices, draperies) and/or measure client windows preinstallation as required.
Maintain a high First Time Right (completion rate) for installations and services. Utilize spare components or hardware from their trucks and/or as necessary should cut down or amend the blind configuration to ensure the job is satisfactorily completed. Advise the Field Managers and Warehouse Manager if product arrives damaged, missing components or is incomplete in terms of window coverings required for the client.
Report into the Field Manager anytime a job cannot be completed and walk through the detailed circumstances that contributed to the incomplete outcome.
Care for the client in the home and reassure that the job will be corrected to exceed their expectations.
Call the Installation Support department from the jobsite, advise the cause of the incomplete, and work with the client to select a return date and time to complete the order.

Customer Experience & Training

Participate in monthly training, or more frequently as required, to improve and expand skillset and overall technical capabilities. Includes new product training.
Participate in ridealongs with the Field Manager to receive feedback on how to improve the work quality and client interaction.
Embrace the customercentric culture and use guidelines for client interaction to ensure consistency, dissemination of all information a client needs, and that all the client's questions are addressed.
Maintain high customer satisfaction metrics
Tenured or experienced Technicians will participate in quarterly "Technician Counsel" meetings with the General Manager and/or Director of Field Service to provide proactive ideas that will improve the operation's efficiency, morale and the overall client experience

Partnerships with Support Teams

Partner with Sales and Production to drive sustaining and repeatable improvements in the client experience.
Support new product launches with handson use and testing provide insights from the installation perspective as part of the feedback process. Includes the window covering functionality in the client's home (for improvements or changes) as well as the use and effectiveness of supporting materials, brackets and hardware.

Who you are

Positive customer centric mindset in all interactions
Problem solving and multitasking skills
Collaborative and participative skills where the favorable outcome of the job is top of mind
Technical aptitude with a desire and willingness to grow as the product base and/or business grows
Strong interpersonal and communication skills, with a professional and positive demeanor in all interactions
Strong time management and organizational skills ability to prioritize work, multitask and thrive in fastpaced environment
High school degree, trade school degree or technical certification preferred
Ability to work fulltime, following a schedule of Tuesday through Saturday
Construction/home improvement industry experience
Experience in residential services work, preferably in a window covering industry
This role requires the ability to lift and carry products up to and occasi