- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
- Bachelor's Degree is preferred.
- 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Internal Team Members must meet all Training requirements to be eligible to apply for this role.
- New Encore team members must validate/complete all Training requirements within 60 days of hire date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- Self-starter/works independently.
- A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
- Hospitality
- Ownership
- Demonstrates Self-Awareness
- Ensures Accountability
- Decision Quality
- Manages Complexity
- Collaborates
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Sr Technical Specialist, Production - Lanham, United States - Encore
Description
Position Overview
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
Customer Service
Training/Staff Development
Event Supervision
Equipment Maintenance
Job Qualifications
Competencies
Deliver World Class Service
Do The Right Thing
Drive Results
See The Big Picture
Value People
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
