2 Years Helpdesk Specialist Entry - Washington - Go Intellects

    Go Intellects
    Go Intellects Washington

    2 days ago

    Description

    Job Description:


    The Office of the Chief Technology Officer seeks a first-level technical support representative responsible for answering technical inquiries, documenting issues, and alerting senior staff in a timely manner.



    Roles and Responsibilities



    1. Answer calls in a dynamic IT operations environment supporting multiple agencies.

    2. Provide desktop support for technical issues in Call Center environments as well as off-site locations throughout Washington DC.


    3. Create/maintain knowledge articles throughout agency's knowledge management system daily basics:viprovidehighcustomer servicerunning end usersdaily bas.soprovidetechntncientivegre relationships MicrosoftProducts

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