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    IT Systems Analyst - Chicago, IL, United States - Equity Residential Careers

    Equity Residential Careers
    Equity Residential Careers Chicago, IL, United States

    1 week ago

    Default job background
    Full time
    Description
    The IT Systems Analyst is responsible for maintaining the operational integrity of assigned applications/platforms.

    Core responsibilities include working the IT support escalation queue, reporting trends and defects on IT support tickets, managing the data load processes for acquisitions, running queries at various cadences throughout the month, and checks to monitor production data as well as writing and executing test scripts for technology projects.

    You will become the subject matter expert on how business partners use our software.

    *Analytical and Creative. *You like thinking outside the box to come up with smart solutions to new challenges, and you embrace the opportunity to live in the gray.

    * *Your writing and speaking skills are clear and effective, helping you connect well with others.

    * *You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with individuals across all levels of the organization.

    * *Monitors production applications and data to ensure all data and system integrations are running successfully and applies data fixes when needed.


    • Responsible for analyzing IT support ticket trends to identify and lead opportunities that address software defects and/or training opportunities to decrease the number of tickets. Makes recommendations to address problems and issues and provides broad project management in assigned areas.
    • Analyzes and compares datasets to review trends, issues, or areas for improvement through understanding of data relationships and learn to write moderate to complex SQL statements.
    • Provides training and support to the IT Support team related to application management and processes.
    • Provides assistance to IT Support to review issues reported from users. Leads the Escalation queue and works with BSAs and Developers to address software defects based on priority.
    • Manages and supports third party applications such as QuickBase, Transunion and RentPayment administration.
    • Implements and manages standard testing procedures for system changes. Responsible for data conversion activities for acquisitions. This includes gathering, formatting, loading and auditing data for newly acquired properties. Participates in software upgrades by testing new functionality, and assists with creating training
    • Manage requests from Legal and/or Audit teams with the level of discretion necessary documentation.
    • The ideal candidate will have 3-5 years application support or property management experience. Previous business analysis and/or project coordination experience is preferred. Must be flexible to work beyond the set schedule without advance notice based on acquisition deadlines and other unforeseen business needs.


    Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive.

    It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.


    Our portfolio of high-quality properties in urban growth markets New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver provides homes where people most want to live, work and play.

    We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings.

    That s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.


    That s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects.

    At Equity Residential, like our residents, our employees come from everywhere.

    A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success.

    By focusing on inclusion, these differences are harnessed to create value in ideas, business practices, relationships, and employee engagement.

    Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law.

    The IT Systems Analyst is responsible for maintaining the operational integrity of assigned applications/platforms.
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