Bdc Service Agent - Cerritos, United States - Norm Reeves Ford Lincoln
2 weeks ago
Description
As aBDC Service Representative, you're one of the most important team members at
Norm Reeves Ford in Cerritos.
You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience.
You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.
What You'll Do:
- Communicate effectively with Sales and Service guests according to their preferred method of communication
- Schedule reservations with the Service Team
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
- Respond to guest and team inquiries in a timely fashion
- Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
- Contact all 'noshows' to reschedule any missed appointments
- Provide order status updates, appointment reminders and handle recall campaigns
- Drive yourself and the team to maintain a super work environment and get better every day
What You'll Need:
- Fulltime availability. You'll also need to be at least 18 years old
- A valid driver's license and acceptable driving record
- Strong communication skills with both Norm Reeves staff and guests
- Be able to work comfortably both with guests inperson and via phone calls
- A professional appearance and work ethic
- Excellent organizational and follow up skills
- Ability to multitask in a fastpaced environment
What We Offer:
- Unlock Your Potential
- Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself
- Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First
- Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success
- Employee Referral Bonus Program
- Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future
- Build Wealth with 401k Matching
- We Match 25% on Your $4,000 Contribution.
- Time to Recharge
- Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices
- Section 125 Cafeteria Plan & Flexible Spending Account
- Save on Taxes for Qualified Expenses.
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