- Promote patient flow to limit client wait times.
- Communicate directly with referring doctors and hospitals.
- Communicate directly with the pet owners.
- Discuss estimates and finances with clients.
- Discharge patients according to the doctor's instructions.
- Process payments.
- CCA duties include checking people in and out, directing phone calls, and data entry
- The salary range for this position is $18 to $22 hourly, commensurate with experience
- The schedule is hybrid, with some shifts as a liaison and some as a client care associate.
- Schedules include days, evenings, weekends, and a holiday shift rotation. The initial training schedule may differ.
- Paid PTO and holidays
- Medical, dental, and vision
- FSA or HSA
- Long- and short-term disability
- 401K
- Uniform allowance
- Trupanion Pet Insurance with company paid premiums for two of the team member's pets.
- Full-time Veterinary Social Worker on site for employees and clients and a Company Sponsored EAP
- Customer Service experience is required.
- 2+ years experience in the veterinary hospital as a technician, liaison, or CSR
- Equivalent experience may be considered.
- Sufficient computer experience and the ability to learn various veterinary software programs
- Basic math skills to determine deposits and process payments
- Ability to balance and prioritize multiple tasks appropriately
- Excellent clear communication skills
- Must be professional, pleasant, and engaged.
- Must be attentive and demonstrate a high level of respect to referring veterinarians, clients, and co-workers
- Knowledge of DVMax and SmartFlow
- Experience and knowledge of Care Credit
-
Leveraging Liaison/Client Care Associate
3 weeks ago
Cape Cod Veterinary Specialists Buzzards Bay, United StatesLeveraging Liaison / Client Care Associate · At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA. As a member of our team, you'll have the chance to utilize various s ...
-
Leveraging Liaison/Client Care
5 days ago
Cape Cod Veterinary Specialists Buzzards Bay, United States· Leveraging Liaison / Client Care Associate · At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA. As a member of our team, you'll have the chance to utilize vario ...
-
Client Care Associate/leveraging Liaison
1 day ago
Cape Cod Veterinary Specialists Buzzards Bay, United States**Leveraging Liaison / Client Care Associate** · At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA. As a member of our team, you'll have the chance to utilize variou ...
-
Overnight Client Care Associate Part Time
3 weeks ago
Cape Cod Veterinary Specialists Buzzards Bay, MA, United States Part timeClient Care Associate Overnight (Part-Time) · Cape Cod Veterinary Specialists is seeking an experienced Client Care Associate to join the team in our Buzzards Bay, MA, location. · About this role · The Client Care Associate is Cape Cod Veterinary Specialists' first and last impre ...
-
Overnight Client Care Associate Part Time
3 weeks ago
Cape Cod Veterinary Specialists Buzzards Bay, United States Part timeJob Description · Job DescriptionClient Care Associate Overnight (Part-Time) · Cape Cod Veterinary Specialists is seeking an experienced Client Care Associate to join the team in our Buzzards Bay, MA, location. · About this role · The Client Care Associate is Cape Cod Veterinar ...
-
Client Care Associate
1 week ago
Cape Cod Veterinary Specialists South Dennis, United States Part timeDescription · Client Care Associate (Seasonal/ Part Time) Dennis, MA Cape Cod Veterinary Specialists is seeking a seasonal, part-time Client Care Associate to join the team in our Dennis, MA, location. About this role The Client Care Associate is the first and last impression of ...
-
Overnight Client Care Associate Part Time
2 weeks ago
Cape Cod Veterinary Specialists Buzzards Bay, United States Part time**Description** · **Client Care Associate Overnight (Part-Time)** · Cape Cod Veterinary Specialists is seeking an experienced Client Care Associate to join the team in our Buzzards Bay, MA, location. · **About this role** · The Client Care Associate is Cape Cod Veterinary Special ...
-
Client Care Specialist
2 weeks ago
GATEWAY SERVICES, INC. Middleborough, United StatesABOUT GATEWAY SERVICES INC.: · Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 1 ...
-
Client Care Associate
4 weeks ago
Cape Cod Veterinary Specialists South Dennis, United States Part timeClient Care Associate (Part Time) · Cape Cod Veterinary Specialists is seeking an experienced, part-time Client Care Associate to join the team in our Dennis, MA, location. About this role The Client Care Associate is the first and last impression of Cape Cod Veterinary Speciali ...
-
Client Care Associate
4 weeks ago
Cape Cod Veterinary Specialists Dennis, United States Part timeDescription · Client Care Associate (Part Time) · Cape Cod Veterinary Specialists is seeking an experienced, part-time Client Care Associate to join the team in our Dennis, MA, location. · About this role · The Client Care Associate is the first and last impression of Cape Cod ...
-
Client Care Associate
3 weeks ago
Cape Cod Veterinary Specialists Dennis, United States Part time· Position at Cape Cod Veterinary Specialists · Client Care Associate (Seasonal/ Part Time) Dennis, MA · Cape Cod Veterinary Specialists is seeking a seasonal, part-time Client Care Associate to join the team in our Dennis, MA, location. · About this role · The Client Care A ...
-
Client Care Associate
3 days ago
Cape Cod Veterinary Specialists South Dennis, United States Part time**Description** · **Client Care Associate (Part Time)**: · Cape Cod Veterinary Specialists is seeking an experienced, part-time Client Care Associate to join the team in our Dennis, MA, location. · **About this role** · The Client Care Associate is the first and last impression o ...
-
lpn-home care liaison-coord
3 weeks ago
Southcoast Health System New Bedford, MA , USA, United StatesOverview · Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row · Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission ...
-
Veterinary Rotating Intern
3 weeks ago
United Veterinary Care Bourne, United StatesLearn more about Cape Cod Veterinary Specialists here: · Description · Position at Cape Cod Veterinary Specialists Small Animal Rotating Internship · About · Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay ...
-
Travel Speech Language Pathologist
2 weeks ago
Triage Bourne, United StatesTriage is seeking an experienced Speech Language Pathologist for an exciting Travel Allied job in Bourne, MA. Shift: Inquire Start Date: 06/24/2024 Duration: 13 weeks Pay: $ / Week Travel Speech Therapist/SLP | Bourne, MA · Travel Rehab: Speech Language Pathology Bourne, MA · Lo ...
-
CNA and HHA for Home Health Care
1 week ago
TLC Private Home Care Inc. Bourne, United StatesCompany Description · TLC Private Home Care is a compassionate and professional home care provider located in Bourne, MA. We offer personalized care and support to individuals in need, with a focus on maintaining their health and independence. Our owner, a Registered Nurse and ce ...
-
Hourly Caregivers Needed
4 weeks ago
The HomeAides - Middletown, CT Bourne, United States Full time, Part time· The HomeAides is an established home care agency with a strong commitment to our clients and their needs. We are looking for a hard-working and compassionate individual to join our team of HomeAides in making a difference in the lives of those we serve. · We offer competitive ...
-
Diagnostic Imaging Veterinary Technician
4 days ago
Cape Cod Veterinary Specialists Bourne, United States Full timeDescription · Diagnostic Imaging Veterinary Technician · At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Diagnostic Imaging team in Buzzards Bay, MA. As a member of our team, you'll have the chance to uti ...
-
Certified Nurse Assistant
1 week ago
Comfort Keepers - Massachusetts Bourne, United StatesCNA 1:1 Ratio up to $25.00 up an hour · Comfort Keepers has been awarded Employer of Choice, Best in Care by Home Care PulseCompetitive pay · Flexible schedule to fit your lifestyle · Work near your home · Ongoing paid training · Health and Dental Benefits · Supportive and Reward ...
-
Emergency Veterinarian Mentorship
4 weeks ago
Cape Cod Veterinary Specialists Bourne, United States Full timeDescription · Emergency Veterinarian Mentorship · Cape Cod Veterinary Specialists is looking for novice emergency veterinarians to join our current team of specialists and associates. Our mentorship will give you the exposure and skills to confidently perform advanced emergency ...
Leveraging Liaison/Client Care - Buzzards Bay, United States - Cape Cod Veterinary Specialists
Description
Leveraging Liaison / Client Care Associate
At Cape Cod Veterinary Specialists, we're passionate about what we do and looking for like-minded individuals to join our Client Experience team in Buzzards Bay, MA.
As a member of our team, you'll have the chance to utilize various skills while continuing to learn and grow your expertise.
About this role
The leveraging liaison supports the ECC medical team to provide the best quality medical care with a high standard of service for the client, the patient, and the referring veterinarian.
This position offers an opportunity to connect with the patients and clients and strengthen the bond between them and the veterinary team.
The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the client's overall experience.
The CCA is an invaluable team member who communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and handles financial transactions.
This position is client-focused and does not involve direct interactions with pets.
The weekly schedule for this role includes shifts as a leveraging liaison and other shifts as a client care associate.
Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA.
With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care.
As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community.
We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.
Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal medical care.
So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.
It is required that all applicants who are being considered for employment pass a drug test before beginning work as part of the commitment to maintaining a safe and drug-free environment.
