Director of Community Management - Irvine, United States - Keystone Pacific Property Mgmt

Keystone Pacific Property Mgmt

Verified Company

Irvine, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho.

Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for experienced Director of Community Management to join our amazing environment with an opportunity for continuous growth and development, please read on below

Summary:

The Director of Community Management is responsible for overseeing a portfolio of communities and a group of Community Association Managers.

This position manages and assists in special projects and ensures success for all the Community Association Managers. Assists Regional Manager with management functions as required. Builds and manages teams effectively. Must maintain client satisfaction and account retention.

Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people's lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer:

Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD & D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
PTO
Birthday Time Off
11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
Responsible for overseeing and managing their budget and P&L for the assigned team.
Responsible for overall group's performance relating to client satisfaction and account retention.
Participates in the hiring process, management, and training. Follows all Human Resources policies.
Attends one board meeting per year for each account of managers supervised.
Monitors and develops Team Member performance to include providing supervision, scheduling, conducting, counseling, and delivering recognition.
Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
Makes merit decisions within budget or established guidelines.
Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
Conducts onsite inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property.
Lead change management activities that are needed to support organization development and new technology initiatives.
Support the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
Practice and adhere to Keystone's Core Values, Mission, and Vision.
Any additional job duties as required by supervisor.