Operations Lead - Elkridge, United States - Shearer Logistics Llc
3 weeks ago
Description
General Summary
Ensure Seko Logistics local operations department processes are managed in order to satisfy internal and external Seko's International Freight Forwarding Service requirements.
Essential Duties and Responsibilities
Complete Seko Logistics operations processes including but not limited to:
- Receive and process shipments
- Recoveries
- Local Pickup carriers
- Other carrier
- Prepare and load:
- Transfer freight
- Outbound freight to linehaul carriers
- Outbound freight for airport drops
- Process distressed freight in accordance with local and company standards
- Follow Seko SOP standard operating procedure for standard requirements
- Follow customer specific SOP for additional customer specific requirements
- Identify shipments requiring special handling and regulatory compliance due to shipment characteristics
- Comply with all applicable regulations
- Respond to customer requests for shipment status
- Respond to issues as escalated, escalate unresolved issues to next management level
- Comply with corporate, regional, branch, and department policies and procedures
- Any additional task or activity as requested or assigned by management
Supervisory Responsibilities
- Organizes and coordinates daily work flow with team members.
- Ensure proper coverage is met for assigned shift.
Qualifications
- Ability to acquire TSA certification (required)
- Self starter must be able to move onto the next task/issue on their own
- Good communication skills both written and verbal
- Able to take on responsibility for desk/workload
Education and /or Experience
- Some experience in domestic shipping a plus.
- High School diploma required 7.
Language skills
- Must be able to handle irate customers with professional aplomb.
Computer skills
- Basic computer knowledge.
- Working knowledge of Outlook a must.
- Knowledge of Word & Excel a plus.
Physical demands
- Warehouse work as necessary
IE:
strapping, labeling, accepting freight.
- Sitting, 2+ hours per day
- Standing, 6+ hours per day
- Ability to lift up to 50 pounds
- Ability to bend, reach and move about the facility
Work Environment
- Office and Warehouse environment, 8 hours/day 11. Travel Requirements
Travel Requirements
- N/A
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