Brand Ambassador - West Palm Beach, United States - Related

Verified Company

West Palm Beach, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Responsibilities:

Related Southeast is the brain, heart and soul of downtown West Palm. Just as The Square is transforming the Downtown West Palm Beach, Related Southeast is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants and guests in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do.

Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy.

Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don't.

The Brand Ambassador is the associate in charge of greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors to The Square and all Related Southeast properties; they set the tone of the experience each customer is going to have as they cross the property's threshold.

The Brand Ambassador post is positioned strategically throughout neighborhood to best serve the customers who visit and experience it.

The post may be in the plaza of their specific building, when the weather allows, or right inside the revolving doors of their lobbies during inclement weather.

Other posts are in our Guest Services center and The Square.

In addition to setting the tone, brand ambassadors curate experiences for our customers, weaving together meaningful activities based on what they have learned during their interactions with guests.

The brand ambassador is responsible for driving foot traffic into our properties, generating interest in our retailers and the product and services they offer, making dinner reservations, speaking about featured artists, securing ground transportation to and from The Square and office collection, and for following up with customers as they conclude their visit.

In short, brand ambassadors are the first and last team member every customer encounters as they enter and leave the neighborhood.

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Service, Sales, and Client Development

Welcome and greet tenants, guests, visitors, and owners to the building.
Generate excitement about The Square in those who inquire.
Model brand behaviors for coworkers, guests, and tenants.
Provide exceptional customer service by anticipating needs and remaining focused on the customer.
Conduct meaningful conversations to drive business into The Square, including but not limited to restaurant reservations/ recommendations, sales conversions, etc.
Answer questions in story form regarding the buildings, neighborhood, or Related Southeast development.
Develop strong relationships with coworkers, owners, and tenants.
Provide wayfinding details to guests and visitors.
Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
Develop of book of business.
Provide reports with anecdotal evidence of conversions.

Teamwork

Be aware of the impact of behavior on others.
Work as a positive team player to surpass individual and group expectations.
Collaborate with UG2 staff to ensure the pristine condition of the property.
Welcome feedback and adapt behaviors as appropriate.

Operations

Monitor plazas and lobbies for cleanliness and general upkeep.
Provide morning reports about the status of property to the property management team.
Enter work orders that may arise on the spot through our digital platform.
Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
Uphold security guidelines and collaborate with security to prevent unauthorized entries.
Participate in and conduct customer experience huddles.
Assist with event execution, partnering with vendor teams as necessary.
Additional responsibilities as designated by management.

Qualifications:

Key Role Skill Set

Superior intentional observation skills.
Hosting and anticipating guest and tenant needs.
Strong memory and/or organizational method for tracking customer preferences and names.
Selfmotivating to incorporate changing priorities.
Exceptional verbal and written communication skills.
Impeccable phone etiquette.
Capacity to adapt and overcome challenging situations.
Build rapport quickly and effectively with customers and colleagues.
Strong critical thinking skills, particularly around problem solving.
Ability to continuously improve and seek growth.
Juggle technology and interpersonal communication seamlessly.
Planning and organizing for large events.
Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
Effectively incorporate coaching feedback.
Maintain a calm and professional demeanor while under pressure.