Products Specialist - Elk Grove Village, United States - Doors for Builders

Description

Join Doors for Builders, a dynamic and innovative leader in the window and door space. We are seeking a talented and customer-focused Product Specialist/ Inside Sales Rep to join our team.

If you are passionate about products, possess excellent communication skills, and thrive in a collaborative environment, we want to hear from you.

Pay:
Salary $50,000-$60,000 annually plus commission. This role is onsite at the Glenview Haus Chicago Showroom.


Why Choose Doors for Builders, a BMD Company?
At DFB/BMD, we believe in fostering a vibrant and rewarding work environment and company culture where you'll experience:

• A great company with a solid reputation throughout our 80-year history.
• Employee ownership culture guided by our Pillars of Success and mission & values.
• Opportunity to have a positive impact on our processes and experience of our employeeowners.
• Competitive salary and benefits package.
• 401(k) with a company match, and Employee Stock Ownership Plans (ESOP).
• Total Reward Package also includes incentive plan, medical, dental, vision, paid time off, paid holidays, tuition reimbursement, employee assistance program and more

Key Responsibilities:

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Product Knowledge:

• Develop and maintain an indepth understanding of our product line, features, and benefits.
• Stay current on industry trends and competitor products to provide informed recommendations.

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Customer Support:

• Serve as the primary point of contact for customer inquiries related to product information, usage, and troubleshooting.
• Assist customers in making informed decisions by providing detailed product demonstrations and explanations.

-
Sales Support:

• Collaborate with the sales team to provide product expertise during customer interactions and presentations.
• Contribute to the development of sales collateral, including product documentation and training materials.

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Training and Development:

• Stay engaged with product updates and improvements to ensure accurate and uptodate training materials.

-
Market Research:

• Gather and analyze customer feedback, market trends, and competitor offerings.
• Provide insights to the product development team based on customer needs and industry demands.

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Product Launches:

• Support the successful launch of new products by coordinating with marketing, sales, and customer support teams.
• Develop product positioning and messaging in collaboration with the marketing team.

Daily Responsibilities and Functions:

• Gain a comprehensive understanding of our products and services.
• Provide worldclass service for our customers.
• Provide detailed and accurate estimates promptly.
• Assist customers through the full purchasing process.

- facilitate customer communication and sales.
- coordinate Internal communication regarding products and orders

• Participate in ongoing product training.
• Provide a friendly and professional environment where all employees can succeed.

- assist with other responsibilities and special projects as needed.


Qualifications:

• Proven experience as a Product Specialist or similar role.
• Strong product knowledge and a passion for staying informed about industry trends.
• Excellent communication and presentation skills.
• Customerfocused with the ability to understand and address customer needs.

Education and Experience:

• Bachelor's degree in marketing, business, or a related field preferred.
• Minimum of 2 years of experience in a productfocused role.

Salary:
$50, $60,000.00 per year