Dispatcher - Punta Gorda, United States - Ambitrans Ambulance

Description

Job Description

Join a dynamic, fast paced team of communications professionals serving the community by ensuring, efficient, and processing of transport requests

Job Title: Dispatcher FLSA Status: Non-Exempt

Department: Communications Reports To: Dispatch Supervisor

Purpose

The dispatcher serves as an integral part of the company's operation by gathering pick-up and drop-off locations and patient information. You then provide clear, concise direction to field personnel to facilitate the scheduling and transport of emergency and non-emergency patients.

Essential Job Functions

• Provides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.
• Understands local and state geography to help determine response times for transports.
• Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate truck
• Data entry of information into industry specific software
• Transmits call information to personnel via radio
• Ensures calls are prioritized in accordance with company Standard Operating Guidelines
• Must be able to physically report to work in a timely manner on a regular basis
• Must comply with all company policies and procedures

Knowledge:

• Medical terminology
• Familiarity with local geographical region (Southwest Florida)
• Use of computers

Technical Skills:

• answering of telephones
• fax machine, telephone, and radio
• use of internet to access web based applications
  • mapping applications
  • vehicle tracking software
  • employee crew scheduling
• able to type minimum of 30 wpm

Behavioral and Physical Abilities

• able to work independently with little supervision
• speak clearly and fluently
• function in a team oriented environment
• foster and maintain a positive and cooperative working environment
• ability to work a shift with odd hours, including overnights and weekends
• ability to work under stress
• Remains polite and patient while collaborating with facilities calling in for transports

Education and/or Experience

• High School diploma or equivalent

Preferred Training and/or Experience

• Emergency Medical Dispatch training
• Medical Terminology
• HIPAA training
• ZollData RescueNet Dispatch-Billing system
• Network Fleet GPS Systems
• When2Work

Ambitrans Medical Transport, Inc.

Ambulance Management Services, LLC

Equal Opportunity Employers-all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Drug Free Workplace