Network Lead - Oklahoma City, United States - PSRTEK

PSRTEK Oklahoma City, United States

4 weeks ago

Full time

Description

Job Description

Role Network Lead Avaya SME

Location - Oklahoma City, OK (Onsite day 1)

Mode of Hire: Full Time

Total 10 to 12 years of experience Unified Communications
Experienced and knowledgeable in telephony systems like Avaya and Cisco.
Handling and resolving voicemail system break/fix.
Troubleshooting and resolving L1, L2 & L3 tickets as per defined SLA
Analyzing customer requirements & conveying resolution to beneficiary or provider via direct communication and professional correspondence
Understand and streamline with different teams to resolve end users' incidents.
Documentation, presentation, and cross skilling within team.
Measuring system usage, count of generic CI report and audit reports.
Coordinating with the vendors and service providers and facilitating resolution for product or service issues.
Ability to forecast or act in a timely fashion in case of disaster and take effective recovery steps.
Adhere to the P1 process and work in coordination for faster resolution.
Serves as an advanced resource to users through education, collaboration, and providing assistance with investigating and correcting problems.
Availability for On Call support during out of office hours
Good knowledge of implementing contact center environment and make changes on the existing one when needed.
Helping in upgrades as and when required
Installation, Move, Add, Change and Decommission of various voice, video devices.

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