Trade Specialist - Chicago, United States - Lessen

Lessen

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Trade Specialist plays an integral role in customer and vendor support to a specific client base.

This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally.

What You'll Do:

Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
Develop and coordinate client and internal initiatives and special projects
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.
Provide support to other trade team members as required
Foster a positive work environment and collaborate effectively with all stakeholders
Ensure confidentiality of internal and external data
Perform adhoc projects and other duties as assigned
Maintain CPD and awareness of trade / industry developments
Seek opportunities for continuous process improvement

You Should Have:

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
SME in a specific relevant trade
4+ years of experience in relevant field
Experience working in an FM, retail, buildings environment
Demonstrable experience of solving highly complex trade related technical issues

- #IND2