Patient Services Representative I - Houston, United States - OrthoLoneStar PLLC

OrthoLoneStar PLLC
OrthoLoneStar PLLC
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Patient Representative is responsible for greeting patients and working with them in person, on the phone or through electronic correspondence, checking patients in and updating patient information.


Specific Responsibilities
The specific responsibilities of the Patient Representative encompass but are not limited to the following:

  • Explains and assists with the registration forms to patients and their families
  • Maintains patient data uptodate and verify patient information
  • Completes verification of insurance benefits and obtain referrals for office visits
  • Works under the guidance of Supervisor and follow departmental policies and procedures
  • Responds to patient queries and concerns in a professional manner
  • Stays updated with information regarding insurance programs

Skills Required:

  • Must have excellent oral and written communication skills, strong interpersonal skills, and ability to work in an autonomous and independent manner
  • Must be flexible, organized, and function well under pressure
  • Bilingual English/Spanish is a plus
  • Excellent organizational and analytical skills
  • Knowledge of HIPAA requirements

Minimum education and work experience requirement:

  • Minimum of a High School Diploma;
  • 2 years of experience in customer service, or equivalent combination of education and experience
  • Previous experience in a medical practice desired

Reports to:
Appointments Supervisor


Supervises**:
None
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