Senior IT Manager, Digital Service Delivery - Avon Lake, United States - Avient

Description

:

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world


Examples include:
Dyneema

, the world's strongest fiber, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable

infrastructure

and outdoor

sports

Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular

economy

Light-weighting solutions that replace heavier traditional materials like metal,

glass

and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon

footprint

Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

Avient employs approximately 10,000 associates and is certified ACC Responsible Care, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work

.

For more information, visit

.


WHY AVIENT:
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively

impacting

our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals

in accordance with

applicable laws. Decisions on hiring, promotion, development,

compensation

or advancement are based solely on a person's qualifications, abilities,

experience

and performance.

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We

maintain

a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification

in accordance with

applicable federal,

state

and local law.

Job Summary

The

Sr.

Manager

,

Digital

Service Delivery

,

is part of a dynamic global IT organization that supports the company's mission and focus on innovation and sustainability,

comprised

of the '4 Ps' - Product, Planet, People,

and Performance

.

This

keystone

role

is responsible for

facilitating

transformative change within the global IT department

via the provision of a world-class

IT service management and delivery platform.

This

Sr. Manager will have

a proven record

of

driving change, automation,

self-service

and innovation

across

large

IT o

rganizations to

best practice


ITIL
standards.

Collaboration will be critical in aligning with other Infrastructure, Operations and Applications leadership in

transforming and evolving our

operational

support

model

s

, process

es,

systems

and

metrics

to ensure we

exceed the expectations and demands of our rapidly

growing

global

business

.

Th

is leader will

be responsible for

the team providing

global

platform

services through ServiceNow, including

but not limited to

ITSM, asset management, change management, resource and demand

management, project management and AI, amongst

others.

This will also include the direct management of the team to support and administer the ITSM

system, the team

owning global asset management,

and has

line management

responsibility for the

global Procurement

team.

This role collaborates with associates across all levels, geographies, business units and business functions to solve business challenges and achieve desired

business outcomes. This

Sr.

Manager

will have opportunity to bring new thinking to the organization, challenge the status quo, try out different approaches and make an impact not just on the immediate team, but

throughout

IT and the organization overall.

Essential Functions

Responsible for

establishing

a

comprehensive

and wholistic

IT operations strategy

,

facilitating

the full

Tier

0 - 4

incident escalation

concept and

request

methodology

in both Operations and Applications branches of the global IT Dept,

align

ed

with the company's overall business

objectives

and strategic roadmap.

Focused on t

ransforming technology into value across

objectives

in Avient

IT's

four strategic areas:

Investing in our people

Delivering value-added solutions

Delivering secure, reliable, cost-effective solutions

Developing long-term strategies.

Lead the transformation of our IT operation

al

governance

founded on the
ITILframework to meet the needs of our rapidly growing business

.

Continuously evolve and

adapt the

o

peration

al

governance

and platform

t

o

facilitate

world-class

follow-the-sun

models of support, service provision and incident escalation

around the globe.

Ensure harmonized processes are in place, along with effective training

and

appropriate system

access to guarantee gapless global support across all relevant

technical areas.

Fortify and enhance their team's

efforts to c

onfigure, deploy,

administer,

and

support

Avient's

regional

site

infrastructure

and

applications

, including M

anufacturing E

xecution System

as applicable

, in collaboration with

other

cross-functional Tier 3 teams.

Collaborate with

the

global

Digital Service Delivery

to ensure meaning

ful

KPIs are

implemented and continuously

measured to support SLA commitments

in accordance with

industry standards.

Engage with the

Digital Service Delivery team to

assure

that all

operational teams

have

suitable and correct ITSM platform structure and processes to allow

alignment with best practices for effective incident management,

resolution

and reporting.

Provide project management

oversight,

input

and guidance

for complex

global or regional

projects and initiatives, ensuring local

regional,

regulatory and compliance requirements are met.

Ensure that the security, performance,

reliability,

and efficiency of Avient's

regional

infrastructure

is

operationally

maintained

in accordance with

established

protocols,

and continually improved

where opportunity exists.

Proactively research and champion ways to improve IT processes and efficiency of the

global Digital

Operations

team and service

delivery.

Collaborate with the

Digital I&O Management team to

ensure our global teams continue to evolve and

adapt

to

meet the needs of our rapidly gro

wing business.

Support their reporting

Manage

rs

in ensuring

their team

's

effectiveness to

t

roubleshoot and resolve all

relevant

issues

identified

through

monitoring platforms, calls, service desk, and vendor generated tickets

in accordance with

established SLAs.

Act as a liaison between

appropriate

end

users and all other IT Teams

via phone, email, and ticketing systems

, triaging

appropriate

incidents

to ensure

escalation to

relevant

teams

and third parties.

Warrants that high quality

documentation

exists

for all

applicable

projects

,

systems,

and knowledgebase articles

, pertinent to their area

of

responsibility

.

Support and help

m

aintain

relationships with all relevant IT vendors

.

Participate in the IT strategic process and/or service needs.

Ability to work

highly effectively

, with

no supervision

,

across various

global virtual teams.

Follow

direction

to achieve

a

high-quality

outcome.

Flexibility to work within global regional time zones, including

to

participate

in

off hours

activities if

appropriate

.

Potential global t

ravel up to 10%.

Other duties as assigned.


QUALIFICATIONS:
Education and Experience

Bachelor's degree in computer science

or related field

, or equivalent experience

Experience in Manufacturing or similar industry

8+

years of

profe

ssional technical

experience

in a related IT field

or area

.

5

10+ y

ears of leadership experience

managing

significant cross region

al and

global teams

,

including

d

emonstrat

able

high quality

staff management

.

Experience

in

effectively

engaging and motivating

remote

and diverse

team members

.

R

elevant

industry

certifications

are a benefit

.

Additional

Qualifications

Strong process and internal customer focus

.

Demonstrated

project management skills

utilizing

tools and established

methodologies.

Demonstrated k

nowledge of current and emerging technologies in

relevant areas.

Excellent oral and written communication and analytical skills

required

.

Demonstrated

experience

working

and collaborating

within a

global

enterprise with diverse teams.

Demonstrated

i

nfrastructure security

focus and best practice

working habits.

Experience leading

and contributing to

infrastructure projects

within a fast-paced

acquisition

focused

culture.

Physical Demands

Requires standing and sitting for prolonged periods of time,

talking

and listening.

Typical work is in an office environment where the noise level is low to moderate.

Competencies

Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will

ultimately help

our associates excel at their current roles, while supporting individual and career development.

Environmental, Health, Safety, & Security (EHS&S) Requirements

Avient integrates EHS&S into all aspects of our operations. Each position at Avient

is responsible for

complying with

all applicable EHS&S requirements. Additionally, employees and management

are responsible for

reporting all EHS&S incidents

immediately

to ensure we keep EHS&S a priority within the organization

.

Security includes physical security and cyber security.

Avient Corporation is a drug free workplace

.

Avient is an equal opportunity employer. We

maintain

a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification

in accordance with

applicable federal,

state

and local law.

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