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IT Analyst/Helpdesk Specialist - Fort Atkinson, United States - Opportunities
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Description
The IT Analyst / Helpdesk Specialist will use advanced technical troubleshooting skills to aid in the operational support of Opportunities Inc technologies.
Support will involve working with staff to resolve system workflow issues, access issues, plant operations, and assist with any training questions.
The IT Analyst / Helpdesk Specialist role will be tasked with completing account provisioning\termination requests.IT incidents and requests will be tracked using a Helpdesk incident management system that will require active ownership of the tickets and closure within target SLA resolution times.
This job has no supervisory responsibilities.Responsibilities:
Setup users for network access, VoIP, and licensing for o365 Microsoft Office Suite
Configure and deploy company-issued desktops, laptops, printers, and other computer equipment
Set up/break down computer equipment for employee arrivals/changes/departures and office moves
Rotating on call response / support between 2nd shift and 3rd shift
Perform routine maintenance and repairs on computer equipment
Track and maintain inventory of computer equipment and supplies
Document processes and procedures for the desktop/technical support group
Set up and operate audio/visual equipment for company meetings and other events
Assist end users with professional presentations and provide audio/visual technical support
Maintain and troubleshoot audio/visual hardware and software and report any functionality issues
Assist System Administrator/Manager/Director to rack network servers and UPS components as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of two (2) years of experience in a technology support role
Minimum of one (1) year with Helpdesk ticketing software
Minimum of one (1) year with o365 software - MS Office suite
Minimum of one (1) year with VoIP or PBX system
Minimum of one (1) year with Antivirus / Endpoint Deployment and Patch
Minimum of one (1) year with VMWare - hypervisor and or virtualization experience
Experience with manufacturing industry ERP preferred
High School Diploma/GED required; Associates Degree or Bachelor's Degree in Information Technology or related field preferred
Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, or Microsoft Desktop Support Technician preferred
Good problem-solving skills, ability to assess problems and identify potential resolutions
Reliable transportation for branch or plant onsite troubleshooting
*Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, vendors, and the general public.
*Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
*Computer Skills
To perform this job successfully, an individual should have general knowledge of Microsoft Office /o365 Professional software, Windows Server and Workstation OS, Helpdesk ticketing systems, VoIP, and other assorted software.
*Other Qualifications
Valid Driver's License, proof of vehicle insurance and reliable transportation. Only minimal travel expected.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit.
The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must occasionally lift and/or move up to 25 pounds.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly exposed to risk of electrical shock.
The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold and extreme heat.
The noise level in the work environment is usually moderate.#J-18808-Ljbffr