IT Help Desk Specialist - Fort Atkinson, United States - Opportunities, Inc.

Opportunities, Inc.

Verified Company

Fort Atkinson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

We are seeking a highly motivated and skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong IT support skills and a passion for problem-solving.

Responsibilities:

Troubleshoot and resolve hardware and software issues
Assist with software installations, updates, and configurations
Perform desktop support tasks such as setting up new workstations and troubleshooting connectivity issues
Collaborate with other IT teams to escalate and resolve complex technical issues
Document all support activities and resolutions in the ticketing system
Assist with maintaining inventory of hardware and software assets

Qualifications:

Minimum of two (2) years of experience in a technology support role
Minimum of one (1) year with the following areas:
Helpdesk ticketing software

O365 software

MS Office Suite
VoIP or PBX system
Antivirus / Endpoint Deployment and Patch
VMWare hypervisor and/or virtualization experience
Experience with manufacturing industry (ERP Preferred)
Technical Certificates are a Plus
Reliable transportation for branch or plant onsite troubleshooting

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and take your career to the next level

Pay:
$50, $52,000.00 per year

Benefits: