Membership Sales Associate - Katy, United States - Athlete Training and Health

Description

As a Member Services sales associate, your role will be geared towards (but not limited to) delivering facility tours/presentations, product demonstration, managing leads, and attending to members' customer services needs.

They will maintain full understanding of company IT tools to identify potential opportunities, update progress; utilize company-approved databases for lead generation.

• Assist in keeping athlete members and guests engaged throughout the lifetime of their membership, specifically onboarding through their first "30 Days" of joining.
• Manage members attendance and scheduling appointments
• Ensure exceptional customer service, engagement utilizing our retention process.
• Resolve individual athletes, member needs, and or operational issues using effective customer service.

• Qualify leads for new memberships, guest tours, trial passes, and evaluation opportunities. Assist with outside sales and prospecting through outbound calls and community outreach.
• Assisting facility team to meet sales goals
• Enthusiastically greet athletes, members and guests whether via phone or inperson. Know members' and families by first name.

• Ability to understand our Customer Relationship Program (CRM) as well as MindBody scheduling and billing system.
• Maintain and manage the front desk area and signage in compliance with ATH branding guidelines

• Support Business Operations Director with administrative, building and facility related issues.

• Evening shift
• Morning shift

• Monday to Friday
• Weekends as needed

• Katy, TX 77494: Relocate before starting work (required)