Customer Service Representative - Alsip, United States - GC America Inc.

Description

• Manage assigned sales territory needs of GCA Business Partners, GCA Sales Associates and Dealer partner associates
• Process all purchase orders and promotional free good invoices daily in accordance with the department's KPI standards
• Handle inquiries regarding placing orders, invoicing, and credits
• Answer product questions requiring knowledge of the Instructions for Use
• Escalate calls requiring additional technical knowledge to CS Supervisor, Inside Sales, or external Technical Reps as needed
• Process Return Authorizations, Credits, Debits, and issue UPS call tags
• Process product and shipping complaints in the CRM system
• Provide price quotes
• Manage open orders in accordance with the department's KPI standards
• Review inventory availability with customers as requested
• Follow up with customers questions within one business day

• High School Diploma or GED
• 2+ years' experience in a customer service role or related area
• Excellent verbal communication skills (diction, clarity, pronunciation, grammar)
• Detail oriented.
• Strong sense of urgency, time management and organization skills
• Ability to work well in a team environment
• Good interpersonal and negotiation skills
• Must have proficient typing skills Strong sense of professionalism and discretion required
• Must be able to work independently without close supervision
• Ability to handle multiple tasks with accuracy, prioritize effectively and meet deadlines
• Basic computer skills required
• Use of copy machine, fax machine, and other general office equipment required

• College degree or technical training a plus
• Multilingual, especially Spanish, a plus
• Dental office/dental assistant experience a plus
• Knowledge of SAP modules a plus
• Previous experience with CRM systems a plus

• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Health insurance BCBS Illinois PPO
• Employee assistance program
• Health savings account
• Company Paid Life Insurance two times the annual salary
• Paid time off, including an extra paid week off the week between Christmas and New Year
• Tuition reimbursement
• Vision insurance EyeMed

• 401(k)
• 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance
• Work from home

• 2 years

• Day shift

• Monday to Friday

• Hybrid work

• What is your hourly pay rate expectation?

• SAP: 1 year (preferred)
• Salesforce: 1 year (preferred)

• Alsip, IL 60803: Relocate before starting work (required)